WHO WE ARE?Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently capable of housing 15,000 students and growing. We provide not just a bed and roof; we offer a unique, amazing experience and a safe environment to help students make the most of their studies.THE IDEAL CANDIDATEWe are seeking passionate and inspired Customer Experience superstars to join our team as they deliver high-quality service to Scape residents. This position offers variety, ensuring that no two days are the same as you provide quality service to make residents' stay at Scape memorable.As the successful Customer Experience superstar, you will act as the first point of contact and be directly responsible for front-of-house engagement, support, and administrative services to all residents, stakeholders, and visitors.The role of Customer Experience requires:Exceptional face-to-face customer service/operations experienceStrong written and verbal communication skillsExcellent organisational skills, with the ability to manage competing priorities without compromising accuracy and customer serviceComputer literacy, with proficiency in Microsoft Office suite and experience with Accommodation or Customer Management SoftwareExceptional customer service skills, including conflict resolutionPERKS & BENEFITSAt Scape, we are all about creating and sharing good vibes. Below are just some of the perks of joining our team:Work in a fun and vibrant environmentCareer developmentAccess to EAP, Sonder & Duress supportTHE FINE PRINTAt Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.This is a great time to join a growing business that is committed to making a difference for our student residents, stakeholders, and the community as a whole.Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!If you feel you would like to join our team, apply now with your CV and 1-page cover letter!No agencies please.#J-18808-Ljbffr