Pets and animals bring us together and inspire us to be better people.
From our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists and online brands, from Australia to New Zealand, the Petstock Group is our symbol of unity, passion and progress.
The Customer Experience Advisor role provides a proactive and empathetic approach towards our members base ensuring the customer experience is smooth, efficient, happy and informative for all customers.
Here's what you can expect...
The Opportunity based at our Ballarat Support Office...
Manage and action all customer enquiries through Phone, live chat and web queues.
Action all customer complaints by resolving problems, disseminating issues and implementing solutions in a timely manner.
Offer proactive support for all service enquiries feedback or complaints.
Manage customer loyalty rewards enquiries and related administrative tasks.
Manage Petstock online NPS function and drive detractors into promoters.
Provide any sales assistance or order support to Stores, the Online and Warehouse teams and VET hospitals.
Action and support for all Petstock service – Grooming, Vet & Puppy school, outbound initiatives/ offers.
Provide customer feedback on relevant initiatives to ensure outbound function is always targeted, improving and supporting business goals.
If you have the below experience we would love to hear from you!
Established skills in providing high levels of customer service, preferable in a retail or contact centre environment.
Commitment to maintain an in-depth knowledge of products & services.
Experience working with a cloud-based customer management tool or ticketing system.
Proficiency working with Order Management Systems, preferably PRONTO & Shopify.
Ability to achieve targets on an individual and team basis.
Strong organisational skills, with the ability to prioritise and manage conflicting priorities.
Advanced interpersonal skills and attention to detail.
Exceptional verbal & written communication skills.
If this is the opportunity you've been looking for and you love Pets as much as we do, we would love to hear from you!
To learn more about us visit
https://www.petstockgroup.com.au/page/petstock
Follow us on LinkedIn to keep up to date on life across our various brands -
https://www.linkedin.com/company/petstock
In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes -
https://www.petstockgroup.com.au/foundation
Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
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