At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role We are excited to welcome a new group of Customer Excellence Officers to our team who are proudly providing leading edge customer service delivery across South East Water's major customer contact channels!
What you'll do:
Receive inbound customer enquiries: Responding to customer enquiries across an omni-channel environment, our Accounts team takes inbound calls, email cases, and engages in live chat, providing support and guidance to our diverse customer base within the local community. Collaborate: As a critical connection point between South East Water and customers, the Customer Excellence Officer will have the opportunity to work with a great bunch of supportive, committed, customer-focused individuals who have a passion to create a positive and consistent experience for every customer, through every interaction. Problem Solve: With a focus on ensuring the best experience for our customers, our Customer Excellence Officers take ownership for resolving enquiries, identifying appropriate solutions, and aligning them with the customers' requirements. Each role offers:
Full-time hours working shifts that may be rostered between the hours of 7am – 7pm. A thorough 4-5 week in-office training and onboarding program. A 12-month Fixed term contract with a view to permanency based on performance and operational requirements. Hybrid environment – A combination of working from home, as well as in our Frankston office following a fully office-based training period. We have several opportunities available, and applicants who successfully pass the initial screening will be invited to face-to-face interviews at our Frankston office. Those who are selected will be required to start in the position on Monday 18th November. All successful candidates will be required to provide two reference checks and complete a national police check.
Who are you? Successful candidates will be:
Passionate: A positive, friendly attitude and desire to help others will allow you to create purposeful relationships with our customers and a commitment to meeting KPI's will ensure we are delivering the best possible outcomes. Effective Communicators: Clear, concise communication, both written and verbal, with an ability to articulate complex information and a keen listening ear. Adaptable: You'll need to be flexible in a fast-paced, energetic environment where priorities can change. Tech Savvy: Able to work effortlessly across multiple IT platforms and simultaneous tasks. Team Players: A dependable, reliable team member with the ability to establish strong working relationships. What's in it for you? A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing. 15 weeks paid parental leave for all parents and paid super on unpaid parental leave. A range of benefits, including free on-site parking and cultural leave. A great culture working in collaborative teams with strong work ethics. Career-focused learning and development opportunities. The opportunity to be part of an organisation committed to environmental initiatives. Competitive Salary starting from $62,755 + Super. We're for everyone Our people are as diverse as the communities we serve. It makes us better learners, thinkers, and collaborators, helping create better outcomes for our customers.
We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disabilities, and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at
Keen to make an impact? Click here to view the position description. We're accepting applications for this exciting opportunity until Thursday 10th October.
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