Job Description:
Mars Petcare is seeking a driven, dynamic and strategic Customer Development Manager to join their team. As the Customer Development Manager , you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost. As the Customer Development Manager , you will support the Mars Petcare Strategy in Action and the Strategic Channel prioritisation that has been established within the Sales Organisation. Reporting to the Customer Development Leader - Indies & Wholesalers, this is a multi-faceted role. Your scope for this role includes key support to the team from an operation and reporting perspective.
What are we looking for? Previous sales Account Management experience or extensive field sales background essential.
Degree qualification in commerce or business discipline (preferred but not essential).
Proven ability to build strong customer relationships.
Entry level understanding of financial principles behind effective trade spend management.
Play a critical role in delivering growth opportunities and improvements.
Proven ability to implement category strategies both with customers and at field level.
What will be your key responsibilities? Manage promotional submission forms.
Performance reporting including routinely evaluating performance and investment using various data platforms to deliver optimised solutions for Mars and our customers.
Contribute to and in some instances manage claims and accrual management.
Contribute to and in some instances be responsible for account management of Independent/Wholesaler Accounts including all areas of relationship management, pricing & promotion within guardrails, execution, category management, activation, and NPD/distribution.
Where applicable, monitor and evaluate customer activation initiatives across the category to understand effectiveness.
Where applicable, contribute to the total financial performance of the SPT channel by delivering against agreed totals for managed accounts: GSV, TI and NSV targets, consistent with customer external RSV, GP and growth expectations.
Contribute to the Mars S&OP process through adherence to demand planning responsibilities such as promotional forecasting and Step 2 Feeder inputs, with all activities delivered in line with supply lead times and external customer expectations.
Assist with range review process internally and externally, in line with customer review timings and Mars Petcare deployment processes, through collaboration with internal stakeholders to grow Mars Petcare share, range and space.
Routinely deliver fit for purpose executional plans to Mars Petcare field team to facilitate best in class customer experiences and translation of customer strategies at store level.
What can you expect from Mars? Genuine career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University.
Global health and wellbeing program to support flexibility and work-life balance.
Opportunity to make a difference with our volunteer and ambassador programs.
Be part of a company that is contributing to making the world a better place today and every day through our sustainable generation plan.
A culture that offers collaboration, leadership and rewards you for the role you play within Mars.
At Mars Petcare, have a real impact on creating a better world for pets, a world where they're happy, healthy and welcome!
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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