Business Analyst (Service Now experienced) Australia - VIC Melbourne - All locations Northern Suburbs Added Thursday 8th of August 2024 12:06:22 PM Our client, a world leader in their space, is looking for a Service Now Business Analyst to join their team.
The Service Now Business Analyst is responsible for continuously improving the Service Now platform, supporting the IT team in their implementation and improvement of the Service Now solution.
The candidate will focus on understanding business processes and requirements and translate these into optimal solutions on the Service Now platform.
You Will: Develop a thorough understanding of the requirements of the business stakeholders and translate these into optimal solutions, according to industry best practices and based on detailed knowledge of Service Now.
Configure the Service Now platform to improve and automate business processes.
Assist the business with the development of reports and dashboards, including the use of Performance Analytics.
Triage and support issues from users on the Service Now platform and related applications and modules.
Manage 3rd party service provider and maintain Service Now environment, including timely patching, cloning, and upgrades.
Document workflows, configuration documents, user instructions, and release documentation.
Perform and document test scenarios and provide evidence on proper system testing before program or configuration changes are ready for testing by the users and released for production.
This includes utilizing Service Now's Automated Test Framework (ATF).
Work closely with business stakeholders and suppliers to improve company performance.
Assist the business applications team with operational support on other related cloud-based applications and integrations.
You Will Have: Service Now Certifications.
Experience with one of the following Service Now Modules is a must-have: ITSM, SPM & CSM.
Experience with system configuration, scripting, UI/form/view creation.
Knowledge of process and data modeling techniques.
Capable of translating business needs into concrete technical solutions.
Excellent communication skills both written and verbal - writing job instructions, system documentation, change requirements, test scenarios, and results for different target groups (IT colleagues, business users, auditors).
Nice To Haves: Service Now Product Owner.
Our client provides an exciting and unique culture where the focus remains on delivering the very best outcomes for their business users.
This is a fantastic opportunity to join a brilliant team working with one of the most innovative solutions in Victoria.
#J-18808-Ljbffr
