Customer Care Consultant - Hybrid Work From Home RoleAt McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives where we believe customer is always first, everyone matters and strive for greatness.As a Customer Care Consultant in our contact centre you will champion our value of Customer Always, demonstrating a customer-centric mindset in all of your interactions. You will be the first point of contact for customers, responding promptly, helping with inquiries, resolving issues, and explaining sometimes complex information in a simple manner.Our contact centres continue to be the launching pad for many people to grow their careers. We will provide you with all of the tools and the training that you need to succeed.Why MMS?We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other.We provide you with all of the necessary training you need to succeed.Work-Life Balance - 38 hours a week with no weekend work.We provide you with everything you need to get started; you'll receive a company laptop, monitor, keyboard, mouse, and headset.What's your contribution?Recent experience working phone-based Customer Service, ideally in a contact centre environment.You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues.Keen problem solver who thinks outside the box.Exceptional verbal and written communication skills.Demonstrated attention to detail.Solid experience learning and using new systems.What we can offer you:Our strong people-first culture.Flexible/hybrid working to enhance your work/life balance.Novated lease benefits and discounts.12 weeks Paid Parental leave and access to our Parents Portal.Exempt Employee Share Plan.Paid Income Protection Insurance under MMSG default Super plan.Access to a broad range of learning and development programs.Access to Employee Assistance Program and annual Flu vaccination.Lifestyle Rewards program.As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.
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