Multiple opportunities available for those who are passionate about Customer Service, have a genuine interest to assist people and are serious about starting their career in banking. You will be required to assist customers through various tools and negotiations to find solutions in order to bring their loan, credit card or transaction account into balance. This 9 Month contract is an exciting opportunity, with a May start date.
You will be a key team member of a Big 4 Bank and will be working in a rewarding, inclusive and supportive environment! As the title suggests, this role will be to assist customers with payment solutions, understanding life can get in the way and using empathy to work with customers on making a payment plan to assist them. This role will see you working 38 hours per week between Monday-Saturday.
Key Responsibilities: Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation Work a portfolio of accounts, implementing and utilising strategies and legal processes to ensure all accounts are managed in the most time and cost-effective manner Negotiating with customers to find sustainable solutions to their financial situation Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest Achieve agreed key performance measures Key Skills and Experience: Experienced in a customer service environment, where you have serviced customers either over the phone or face to face Excellent communication skills both written and verbal Experience in a hardship's role will be highly regarded Resilience and Empathy is your key to success in this role A Finance/Business or a Psychology background will be highly regarded Key Requirements: 38 hours per week working between Monday - Saturday, anywhere from 8am - 8pm Must be able to pass a National Police History Check and 2 Referee Checks Must be able to be located in Southern Suburbs Must be able to commit to a 9 month contract term You will receive: An introduction into Banking with one of the Big 4 Banks 4 weeks of training plus ongoing support A supportive and fun environment offering potential career growth Competitive hourly remuneration paid weekly as well as a range other benefits On site free parking Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Shaan Kelly on 08 8216 3535 for a confidential discussion.
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