About Us There's an eternal optimist in all of us who dreams of a big, life-changing lottery win.
At Oz Lotteries, we exist to make this a reality.
Offering everyday Aussies more chances to win, more often — on a wide range of commercial and charity lotteries.
Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers.
Today we have over 2 million customers across our website and mobile apps.
Choosing our optimised platform to play life-changing commercial lotteries (think Powerball and Oz Lotto), along with popular charity lotteries that can't be found on other platforms.
What sets us apart is our unwavering focus on creating possibilities.
Staying true to our Aussie roots, we're motivated to innovate and perform — as a proportion of ticket sales go back to Australian charities and the Government.
What will you be doing?
The Customer Administration Manager plays a pivotal role in ensuring the smooth operation and continuous improvement of our customer administration and payment processes.
You will lead a dynamic team overseeing customer-facing financial operations, fraud prevention and management and support product improvements.
Your leadership will be crucial in driving operational excellence and delivering on our roadmap projects.
As a Customer Administration Manager, you will: Lead, mentor, and develop a high-performing team.
Ensure the team meets performance targets and SLAs.
Oversee financial operations and compliance.
Maintain robust fraud systems and detection.
Fulfil Responsible Gambling Officer duties.
Collaborate with finance teams for reconciliation.
Stay updated on industry trends and implement prevention strategies.
We're looking for a Customer Administration Manager who: Has experience leading and developing teams.
Is skilled in overseeing financial operations and compliance.
Can maintain and improve fraud prevention systems.
Understands responsible gambling policies and regulations.
Has excellent collaboration and mentoring skills.
Stays updated on industry trends and best practices.
Is proactive in driving continuous improvement.
Our Ways of Working: We believe in fostering a healthy work-life balance.
Our Brisbane-based hybrid model offers the best of both worlds, collaboration and connection in our office (3 days/week) and the flexibility of working from home (2 days/week).
We also embrace flexible working hours with core collaboration times from 10am-2pm.
This allows you to structure your day around your commitments and preferences, promoting productivity and well-being.
Salary: $100,000 - $110,000 p/a depending on experience Why join the Oz Lotteries team?
As part of the Oz Lotteries team, we want you to feel like a winner too!
This means you will gain access to all the great employment benefits offered by our parent company Jumbo Interactive.
Watch our video to learn how you can Find Your Freedom At Jumbo - At Jumbo, we're all about ensuring our team thrives, as a valued member.
You can look forward to: A short-term incentive program that rewards your contributions with an annual incentive payment, dependent on company performance, Brisbane-based hybrid working model (3 days in the Brisbane H/O, 2 days WFH), An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being, Flexible working hours for great work-life balance, (core hours are 10 am-2 pm with flexibility on how you make up the rest each day), A focus on talent management, including career and skills development, An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day, For 120 days of any 12 months, work from almost anywhere in the world, Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI, 14 weeks of paid parental leave, 4 weeks of paid partner leave.
We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant.
Meet the Lottery Operations team At Jumbo, we deliver an amazing lottery experience to more than 2.5 million customers around the world, and our platform is used by over 11,500 charitable and commercial partners.
In Lottery Operations, we support the player experience for all these people.
From our account managers, to customer support officers, to our lottery project coordinators – our service is second to none.#J-18808-Ljbffr
