DESCRIPTION
In this role, you will make an impact in the following ways:
Act as the first contact for customers, addressing their needs and issues promptly
Parts interpretation and the provision of required parts
Processing and receiving orders and quotes in a timely manner
Advise on part suitability and talk customers through the best solution for the job
Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
Organise and manage daily freight delivery
RESPONSIBILITIES
Critical Competencies:
Ensures accountability - Holding self and others accountable to meet commitments.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
To be successful in this role you will need the following:
Parts interpreter experience in an Automotive or similar type industry
Customer service and effective communication
Engine knowledge is an advantage
Ability to learn new software and processes
High attention to detail with the ability to prioritise and troubleshot complex tasks
Forklift ticket would be highly desirable
Valid car drivers license is required
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2407859
Relocation Package No
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