Guest Service Agent

Company DescriptionMercure Melbourne Doncaster is a 183 room & suite hotel is Australia's first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs.
Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.
Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne's City Skyline?!
Come on in and check them out! Job DescriptionThe Guest Service Agents are the first and last impression at the hotel.
They are the central point of contact for guests and can really transform a stay into an experience.
While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.


QualificationsPrevious experience working in hotel / resort / hospitality settings is preferred.12 months minimum Customer Service ExperienceExperienced using Computer Systems, POS systems preferred Additional InformationThe Mercure brand is part of the Accor Group.
As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.
Just a few of the perks include: Ongoing Career and Professional Development OpportunitiesA Rewarding Work EnvironmentGlobal Discounts on Hotel Accommodation & Food and BeverageClick 'Apply' today to begin your journey with Accor Hotels.


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