Job DescriptionLocation: MaroochydoreThis is a hybrid position based in Maroochydore. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential.Computershare Utility Services (CUS) specialises in the provision of innovative business solutions to a range of utilities around Australia. Their vision is to be the leader in the provision of outsourced services and solutions in the utility market segments where they specialise - Water, Commercial & Industrial and Mass Market (Retail).A role you will love.An exciting opportunity has become available for a Credit and Collections Officer to join the Computershare Utility Services (CUS) - Unitywater Revenue Operations Team based in Maroochydore.As part of the close-knit team, you will be responsible for many of the key credit and collection activities for Unitywater accounts and customers, including maintaining and updating account data, assisting customers with appropriate payment options and identifying hardship customers.Some of your key responsibilities will include:Conduct credit and collection activities including inbound and outbound calling.Negotiate and set up payment arrangements suitable to client needs.Data entry of payment arrangements and issuing of appropriate correspondence.Ensure all items are processed within appropriate client agreed SLA's.Adherence to all policies and procedures of both Computershare and the client.Minimum call volumes achieved as per KPI requirements along with handling times.Process exceptions using sound analytical skills.Actively participate in team discussions, meetings and other team forums, to impart knowledge and ideas that result in team decisions.What will you bring to the role?Strong customer service experience, preferably in a Credit and Collections role.Outstanding listening, oral and written communication skills for gathering and providing informationStrong computer skills (accurate typing / keyboarding)Fast learner to adapt to multiple systems and processesA high level of initiative, tackling problems in a methodical and logical mannerExcellent Attention to detailA passion for providing quality and efficient servicePrevious experience in utility or related industry is preferredRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook. allocate and coordinate work as a team leader: may check on completion/quality. Provides on-the-job training/support to new team members.About UsA company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workAt Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.About the TeamWe're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
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