The Court Services Officer role presents an exciting opportunity to actively contribute to modernizing and improving the court system, emphasising safety, innovation, efficiency, and enhanced access to justice. As part of a dynamic team dedicated to shaping a more responsive and user-friendly court experience, this position offers a chance to make a meaningful impact, adapt to evolving practices, and play a vital role in the transformation of Queensland courts.To fulfil your responsibilities of ensuring the effective execution of administrative processes, case management, and providing support to judicial officers in the courtroom, you will:Provide administrative support to ensure the efficient and effective operation of Court Services Queensland registries;Provide frontline services to court users on a daily basis, over the phone, in person and/or in court, responding to their needs in a trauma-aware and compassionate manner;Perform in-court duties which may include but are not limited to:Unlocking and preparing courtrooms for the scheduled sittings;Making proclamations when opening, adjourning, resuming, and closing courts;Administering oaths and affirmations to jurors, witnesses, and interpreters;Maintaining security, care, and control of jurors;Handing out exhibits and other documents in court as required;Testing and operating courtroom technology and equipment;Recognise and action any risks presented relating to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviours of court users;Adhere to established administrative processes, policies and procedures related to court and registry operations in strict accordance with relevant legislation;Support the Registrar in the efficient management of daily operations, including the coordination of court proceedings and delivery of services;Skilfully prepare, process, and manage a range of administrative and financial documents;Provide technical and administrative support to Magistrates in court;Cultivate and nurture professional and collaborative relationships with key stakeholders;Use, update and monitor relevant databases, digital tools, and files;Provide appropriate information to members of the public and other stakeholders about court and registry services;Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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