The Client & Role: We are currently working with an Australian financial services organisation who are looking for a qualified and experienced Travel Advisor to provide and outstanding level of travel advice and booking support to all stakeholders.
This role will be responsible for booking domestic and international flights, accommodation, ground transportation, and ensuring all bookings are made according to the travel policy, compliant with domestic and international requirements, and within acceptable service delivery turnaround times.
Responsibilities: * Create an environment of, and commitment to, service excellence within the business function by consistently meeting and exceeding expectations, and continually improving the travel experience for all travellers.
* Create a travel experience that enables the traveller to focus solely on the business purpose of their trip.
* Provide afterhours 'on-call' support to travellers and bookers and facilitate all booking/amendment/cancellation requests.
* Provide flight quotations that meet travel policy requirements, yet best meet the needs of the traveller's business priorities.
* Creation and management of domestic and international flight reservations via the appointed online booking tool.
* Creation and management of international hotel reservations in accordance with the booking processes.
* Ensure instructions for travellers relating to travel documentation and border requirements are clearly and professionally communicated to travellers at the earliest opportunity.
* Participate in, or lead, mandatory pre-departure briefings and post travel debriefs with travellers and relevant stakeholders.
* Support stakeholders with information requested to complete workflow tasks and manage the end-to-end workflow process.
* Do all possible to mix with all stakeholders, both virtually and in person when working from the office.
* Record all booking actions in the relevant file records for all reservations to create reliable historical audit trails.
Required Skills & Specialisms: * Minimum 10 years travel industry experience, preferably within corporate travel, or a mix of retail & corporate experience.
* GDS qualification, Galileo is preferred but Sabre or Amadeus experience will be considered with Galileo conversion training.
(GDS hotels & cars qualification, highly advantagrous) * Experience with and understanding of IATA fares & ticketing is a distinct advantage.
* A diploma, advanced certificate, or certificate IV in travel & tourism, or equivalent travel industry work experience.
* Operational experience using a GDS to make reservations, monitor and action queues, interpret fare rules from a display, and maintain booking file notes at all times.
* Experience in advisory or consultative roles, including providing travel advice across domestic and international destinations and products.
* Experience with using an online booking tool, or at minimum, understand the process and limitations of the OBT and how to manage a booking in this way.
* Experience with passport, visa, and eVisa requirements.
* Working closely with key functions (e.g., Executive Assistants, executive-level staff) across the organisation.
* Working in a busy travel environment where attention to detail is critical when working to tight and expiring deadlines.
* Experience in a business procurement environment would also be highly advantageous.
If you are an experienced Travel Advisor with GDS qualifications apply via the link provided, all questions can be directed to Daniel at ****** following formal application
