About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Location : Karratha, Western Australia Responsibilities Hardware Support: Perform hands-on installation, configuration, and maintenance of servers, storage devices, and other hardware components. Diagnose and troubleshoot hardware issues and coordinate with vendors for replacement parts and repairs. Data Center Management: Monitor and manage data center facilities, including power and cooling systems. Conduct routine inspections and implement preventive maintenance procedures. Networking Support: Assist in the installation and maintenance of networking equipment, such as routers, switches, and firewalls. Collaborate with network administrators to resolve connectivity issues. Cable Management: Ensure proper cable management within data centers and network infrastructure. Assist in the installation and organization of cabling for servers and networking equipment. Collaboration with IT Teams: Work closely with system administrators, network engineers, and other IT professionals to support overall infrastructure needs. Participate in cross-functional teams to implement IT projects. Documentation: Maintain accurate and up-to-date documentation for all hardware installations, configurations, and changes. Create and update standard operating procedures for hands and feet support tasks. Qualifications: Minimum of 5 years of experience in hands-on infrastructure support. Proven experience in installing and maintaining servers, storage, and networking equipment. Knowledge of data center operations and best practices. Familiarity with cable management and structured cabling standards. Basic understanding of networking concepts and protocols. Strong troubleshooting and problem-solving skills. Ability to lift and move IT equipment as needed. Key Skills: Hands-on experience with hardware installation and maintenance. Attention to detail and strong organizational skills. Effective communication and collaboration within a team. Adaptability to changing priorities and ability to work in a fast-paced environment. Additional Skills: Excellent Customer Interfacing and Vendor Management Skills. Excellent Written and Verbal Communication skills. Strong attention to detail and outstanding analytical and Problem-Solving skills. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
