Description Commissions Administrator
12 month fixed-term opportunity Hybrid working environment Exciting role in a dynamic and successful team Be part of a strong and vibrant culture Rare opportunity for a customer service expert to join our Finance Team at Australia's leading aggregator.
The Business
Connective is one of Australia's largest, most innovative mortgage, commercial and asset finance aggregator and the preferred choice for leading brokers. Our clients are Australian mortgage, commercial and asset finance brokers, our partners are some of Australia's leading financial institutions, and our software is award winning.
Here at Connective, our people always come first, and we are proud of our strong and vibrant culture. We have many initiatives to support our team members including internal reward and recognition programs, staff awards, monthly team events and flexible working arrangements. We are the employer of choice for exceptional and dynamic professionals.
The Role
This maternity-leave cover role within our Finance Team will mainly be responsible for providing support to our brokers (customers) with regards to queries and issues relating to commission payments, as well as assisting with processing Lender commission statements. Additional responsibilities also include:
Respond and resolve broker queries via our ticketing system (Intercom) within required timeframes Collaborate with colleagues to determine cause, and resolution, of problems where required Assist with reconciliations, commission payments and other tasks as required Provide ad-hoc support to Commissions Officers and wider Finance team when required The Person
As an experienced customer service professional, you will be eager to learn and love building relationships with others. You will be inquisitive in nature and enjoy using your problem-solving skills in a fast-paced environment. Your attention to detail, time management skills, ability to prioritise and multi-task, and initiative will be critical to your success in this role. You will also possess the following:
Previous experience in a finance administration or customer service role Proficient ability in the Microsoft Office suite Experience with Intercom or similar ticketing system Strong numerical ability Ability to handle sensitive issues in calm and constructive manner, and escalate when required Ability to work autonomously and collaborate within a team environment The Benefits
In return for your exceptional performance, you will be rewarded with:
Attractive remuneration package Progressive leave policies including paid birthday leave Access to various learning platforms to support your professional development goals To Apply
To apply, please click on the 'apply' link. All applications will be handled with strict confidentiality.
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