DescriptionCommissions Administrator 12 month fixed-term opportunityHybrid working environmentExciting role in a dynamic and successful teamBe part of a strong and vibrant cultureRare opportunity for a customer service expert to join our Finance Team at Australia's leading aggregator.
The Business Connective is one of Australia's largest, most innovative mortgage, commercial and asset finance aggregator and the preferred choice for leading brokers.
Our clients are Australian mortgage, commercial and asset finance brokers, our partners are some of Australia's leading financial institutions, and our software is award winning.
Here at Connective, our people always come first, and we are proud of our strong and vibrant culture.
We have many initiatives to support our team members including internal reward and recognition programs, staff awards, monthly team events and flexible working arrangements.
We are the employer of choice for exceptional and dynamic professionals.
The Role This maternity-leave cover role within our Finance Team will mainly be responsible for providing support to our brokers (customers) with regards to queries and issues relating to commission payments, as well as assisting with processing Lender commission statements.
Additional responsibilities also include:
Respond and resolve broker queries via our ticketing system (Intercom) within required timeframesCollaborate with colleagues to determine cause, and resolution, of problems where requiredAssist with reconciliations, commission payments and other tasks as requiredProvide ad-hoc support to Commissions Officers and wider Finance team when requiredThe Person As an experienced customer service professional, you will be eager to learn and love building relationships with others.
You will be inquisitive in nature and enjoy using your problem-solving skills in a fast-paced environment.
Your attention to detail, time management skills, ability to prioritise and multi-task, and initiative will be critical to your success in this role.
You will also possess the following:
Previous experience in a finance administration or customer service roleProficient ability in the Microsoft Office suiteExperience with Intercom or similar ticketing systemStrong numerical abilityAbility to handle sensitive issues in calm and constructive manner, and escalate when requiredAbility to work autonomously and collaborate within a team environmentThe Benefits In return for your exceptional performance, you will be rewarded with:
Attractive remuneration packageProgressive leave policies including paid birthday leaveAccess to various learning platforms to support your professional development goalsTo Apply To apply, please click on the 'apply' link.
All applications will be handled with strict confidentiality.
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