Job no: 942539 Work type: Permanent / Full time Location: Support Office - Docklands About Myer:From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.About the Role:Support the development and delivery of Myer's financial services and loyalty programs.Supports the financial management of the Financial Services and Loyalty divisions through coordination of invoices, accruals, budgeting and forecasting.Supports the operational delivery of Loyalty and Financial Services programs, products and services.Creates, analyses and disseminates reporting on key performance metrics for Loyalty and Financial Services Programs, Products and Services to key internal and external stakeholders.Coordinate relationships with key operational suppliers including key Loyalty and Financial Services manufacturing and system partners, Customer Service Centre partner, key payment partners (e.g. MasterCard, VISA etc.).Coordinates the end-to-end customer contact experience journey for Loyalty and all Financial Services Programs, Products and Services in partnership with the Myer Experience Centre partner and the internal Business Relationship Manager.Coordinates key Loyalty and Financial Services projects and initiatives ensuring these are delivered within required timeframes and budgets, while ensuring operational aspects are considered and actioned.Drives a continuous improvement plan through analysing, optimising and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of Financial Services and Loyalty portfolio.Develop and implement processes, policies, and procedures to ensure compliance and improve operational performance of Loyalty and Financial Services business units.About You:Sound customer and analytical skills with strong Financial acumen.Intermediate proficiency in Excel to create and execute financial reporting dashboards, budgeting, forecasting and invoice management.Outstanding communication and collaborative skills with the ability to build and maintain positive, productive relationships with key stakeholders.Experience in journey mapping and communication planning.Flexible in accepting new challenges and working in a fast-paced environment.Ability to drive process efficiency and continuous improvement.Effective stakeholder and third party vendor management skills, including experience in managing operational service providers including external call centres, IT service providers and manufacturing partners.Experience in developing, managing and delivering operational projects with internal and external stakeholders.Desired but not essential:Macro and micro understanding of global Financial Services, Gift Card and Loyalty trends to ensure excellent product delivery and ability to recommend improvements, develop strategy and identify opportunities based on expert knowledge preferred.Minimum 2 years' experience in the Loyalty, Financial Services and/or Gift Card industry within a retail or consumer driven environment preferred.The Benefits:Generous team member discounts on all Myer products, including team-member exclusive discounts.Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.A supportive leadership and team network to set you up for success.Career growth and succession opportunities across the business.We welcome applications from people of diverse backgrounds, whether it's gender, sexuality, ethnicity, religion, age, disability, and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process.Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.Applications close: 13 Nov 2024 AUS Eastern Daylight Time
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