True work-life balance: every 2nd weekend off!
Generous brand discounts: across all of our Brand Collective brands!
Opportunity: Unique Cluster manager opportunity in a thriving Australian business.
Established since 1976, Black Pepper is an iconic Australian women's fashion brand bringing stylish and quality clothing to our very loyal customers.
We are growing quickly and need people who can lead a team. At Black Pepper, we pride ourselves on spoiling our customers with a unique and honest shopping experience that leaves them feeling fabulous!
We are looking for a Cluster Manager to lead our Tasmanian region. This is a great opportunity if you have previous retail Cluster Management experience and want to demonstrate your drive and initiative. Once you have joined the Black Pepper family, you will not be alone. A complete induction program and continuous professional development covering all areas of management will be provided - we want you to succeed!
A little about Black Pepper's Cluster Manager role:
Reporting to the Area Manager, you as Black Pepper's Cluster Manager (Tasmania) will be supporting our TAS stores (Hobart, Devonport, Launceston, and Burnie). You will be based in the Hobart store to provide guidance to your team and Store Managers.
What will you do as our Cluster Manager?
Oversee 4 stores to provide a level of customer interaction that goes beyond the sale, excellent people management, visual merchandise management, and effective control of inventory.
Develop and implement tactical plans, providing the leadership necessary to deliver outstanding customer service through driving, coaching, and mentoring your team.
Lead a culture of continuous improvement and innovation by recommending strategies to improve performance across sales, staff, stock, and systems.
Performance Management through achieving goal setting and KPI targets. Ensure staff are aware, supported, and trained to deliver on team budgets and KPIs.
Nurture the growth and development of your direct reports to create a talent pipeline within our retail network.
Prepare monthly rosters costed to achieve store budgets.
Manage any escalated store or customer complaints promptly and professionally.
Be confident managing all aspects of the employee life-cycle.
Assist with recruitment.
We're looking for someone that has:
Previous Cluster Management experience in the retail space.
Proven track record of delivering results, driving sales, and engaging your team, with expert knowledge of KPIs.
Great people management skills; a thorough understanding of performance management.
An ability to analyse data, act efficiently, and make calculated business decisions.
Interest in thinking 'outside the box' to improve and maintain a cutting-edge knowledge of our market.
A passion for customers, and ability to organise and engage in internal and external events.
Good active listening skills, providing an inclusive and supportive environment for the team and peers.
The ability to think on your feet and move with a sense of urgency.
Availability to work a rotating Monday-Friday and Tuesday-Saturday roster.
The perks we offer you:
Generous discounts for you and your family across Brand Collective's entire stable of brands!
Training and development – we want you to grow and get the most out of your role.
Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon, and Myer!
BC Wellness Hub - Monthly wellbeing webinars, individual coaching, and an Employee Assistance Program with free access to Mental Health Professionals.
At Brand Collective, our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter.
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