Client Value Manager - Government Clients

ABOUT CTM CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world!

ABOUT THE ROLE As part of CTM's ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM – Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives. This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.

SKILLS AND EXPERIENCE

Minimum two years of successful account management experience in travel or relevant industries.
Customer service focused; solution orientated with solid initiative.
An understanding of Tramada, JIRA and GDS systems is preferred but not essential.
Experience working with Government stakeholders is preferred but not essential.
Exceptional communication and presentation skills.
Proficient in MS Office suite and ability to learn and adapt to new systems.
High-level negotiator with the ability to lead meetings.
Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
Excellent analytical skills to assist with the interpretation of data.

Why CTM? CTM offers a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver. CTM offers a range of employee benefits including:

Travel & Hotel discounts
Health and Wellness (eg Health Rebate, Mental Health Support)
Training and Development opportunities
Two paid Chill-out Days
Annual Volunteer Day
Purchase Leave
Blended work arrangements with hybrid WFH flexibility

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply.

APPLY NOW to get started with your career at CTM!

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