Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
Responsibilities
Manage and develop a team of 4+ account managers to deliver results against set goals
Build scalable processes for our growing Client Solutions team
Create and own playbooks to drive further growth for key advertisers
Take the initiative and operate with a high degree of autonomy
Manage and grow post-sale client relationships with advertisers of all sizes
Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
Monitor and analyze ad campaigns, and proactively take initiative to improve results
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
Share marketplace feedback and guide our advertising strategy
Support and work with the sales team on pre-sale research and pitch
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
Maintain up-to-date knowledge of TikTok's features and ad units
Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
Work and collaborate with diverse group of internal cross-functional teams
Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Qualifications
Minimum Qualifications
At least 5+ years of experience in Client Solutions/client services roles in digital marketing
At least 3+ years of management experience
Experience managing branding advertisers with a deep understanding of their challenges
Experience helping clients execute custom branded campaigns
Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process
Ability to analyze data and identify insights to assess campaign performance
Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
Preferable Qualifications
Experience diagnosing and solving technical problems with product and engineering teams
Experience in performance advertising in a role where you managed significant complexity and scaling challenges
Experience with ad verification partners (IAS, DV, MOAT)
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at this link .
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