Our client, a global leader in banking, markets and investor services, is seeking a Client Services Officer to join their team in Sydney, Australia. This role offers the opportunity to provide world-class service to local, regional and global clients from Financial Institutions and Corporate segments. The successful candidate will be part of a supportive team that drives the regional and global agenda for client service and implementation. This role requires strong communication skills, industry knowledge, and an understanding of documentation related to Payments, Clearing and Settlement serviceResponsibilities:Understand the documentary account maintenance requirements for FI and Corporate clientsManage client documentation requests including account maintenance, Electronic Payment Signatory Form set ups, addition and removal for signatories etc.Interpret Global documentation requirements and action accordinglyBuild strong relationships with clients, understand their documentary needs and support clients for their projectsPartner with local and regional stakeholders in executing the strategy that supports the business objectivesMaintain discipline in case management, logging, tracking and reporting of all client requests in a timely mannerAdhere to all internal and external SLAs maintained internally and with clientsLearn the product and other efficiency related initiativesRequirements:Tertiary qualification in a relevant disciplineExperience in documentary/client service management in a financial institution or similarKnowledge of Banking documentation and products, including domestic and cross border paymentsTrack record of managing and building client relationships and internal partnersStrong influencing, negotiation and presentation skillsExcellent process and analytical skills, eye for detail with the ability to work in a complex, matrixed environmentAboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply, please click "Apply" or contact Maggie Bartley on +61 2 8289 3147 or ****** for a confidential discussion. Contract Type: TEMPORARY Specialism: Banking & Financial Services Focus: Operations Industry: Banking Salary: AUD300 - AUD350 per day Workplace Type: Hybrid Experience Level: Associate Location: Sydney CBD TEMPORARY Job Reference: 2017860/001 Date posted: 8 November 2024 Consultant: Maggie Bartley sydney banking-financial-services/operations 2024-11-08 2024-12-08 banking Sydney CBD New South Wales AU AUD 300 350 350 DAY Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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