Goulburn, Southern Highlands & Tablelands NSW
Dementia and Aged Care Services (DACS) is an established provider of Community Care Services in NSW. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community.
The Client Service Coordinator is responsible for the implementation and management of services provided to our clients under CHSP funding ensuring the delivery of high-quality community aged care services as well as providing direct services to clients when required. The Client Service Coordinator is the key conduit between Community Support Assistants and the relevant Program Manager.
All functions of this position occur in accordance with the organisation's mission, objectives and priority outcomes to ensure and maintain the integrity of our reputation and core values.
Key responsibilities: Provide leadership in relation to quality of care and service-related matters to ensure all staff perform their duties and are compliant with organisation policies and procedures;Ensure that services are compliant with the Aged Care Standards and other relevant legislations and that the Region/Area is ready for an audit at all times;Be the first point of contact and assist with client enquiries as well as enquiries from external and internal stakeholders;Provide assistance to the Community Support Assistants to resolve and manage incidents, compliments and complaints including documentation in a timely manner; ensure escalation of serious incidents;Support staff competency assessments and training, including monitoring and performing required follow-up with employees of mandatory and compulsory competencies in conjunction with the Training and Development Coordinator;Assist in the recruitment and selection, onboarding, orientation, on-job training (buddy shifts) of new personnel and supervision and ongoing professional development of Community Support Assistants including management of probation check-ins and annual training and development;Assist with referrals, assessment, and onboarding of new clients when required and as determined by the CHSP Program Manager;Perform ongoing CHSP client reviews, ensuring the appropriate MAC referral codes are in place for the DACS client to be fully supported;Manage care planning and case management of existing clients including all relevant documentation;Assist to ensure all service delivery outputs (including rostering outputs on a fortnightly basis) are captured and entered accurately and in a timely manner into the Visual Care; including confirming shifts and client visits;Process staff timesheets and leave applications.Qualifications: Minimum of Certificate IV (or equivalent) in Aged Care / Individual Support / Disability / Home and Community Care or in a related discipline;Extensive demonstrated experience in a similar leadership role in a health care or disability setting;Sound understanding of community Charter of Aged Care Rights and demonstrated ability to uphold those rights at all times;Demonstrated excellent written & verbal communication skills including understanding of scope of practice;Good time management and problem-solving skills with the ability to work autonomously with minimal supervision and managing conflicting priorities while maintaining high attention to detail;Proficiency in the use of email, digital applications and software packages (e.g., Riskman, Microsoft Suite Package including Excel, client information systems and mobile apps as well as My Aged Care Portal);Police Certificate clearance, current influenza flu vaccination, First Aid and CPR certificate, Australian Drivers License and vehicle, and smartphone.Dementia and Aged Care Services (DACS NSW) is a division of Alzheimer's Qld. We believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.
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