Client Services ConsultantLocation: Orange, NSW, Australia
Time Type: Part Time
Posted On: 5 Days Ago
Job Requisition ID: JR-0000005204
At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.
Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
ABOUT THE ROLE The Client Service Consultant is the main point of contact for our amazing clients at CPA. You will be supporting both current and prospective clients of all ages, discussing their needs and seamlessly connecting families with the right services for them.
You will be supporting the Orange clinic by scheduling appointments, problem solving and discussing clients' NDIS plans, managing incoming calls, and meeting with/onboarding new clients.
This is an on-site role.
WHAT DO WE OFFER? Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per yearFlexibility surrounding hoursDiscounted gym membership for you and your family, using Fitness PassportEmployee Assistance ProgramPaid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.WHAT WILL YOU BRING TO THE ROLE? Excellent written and verbal communication skillsCommitment to the rights of people with disabilityOutstanding customer service skills and ability to build and maintain strong relationshipsThe ability to work independently and as part of a teamGood time management and workflow prioritisation skillsProficient with the Microsoft Office suite of programs (Word, Excel, Outlook)Salesforce or Customer Relationship Management (CRM) system experience desirableCurrent driver licenceAbility to prioritise work and meet deadlinesImportant Information: At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.
Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.
Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.
CPA is a smoke-free workplace including in, on and around CPA sites and vehicles.
How to Apply: Please click 'Apply' to complete your application. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Rachel Jennings on or .
About UsCerebral Palsy Alliance is a ground-breaking, global centre of expertise for cerebral palsy research, advocacy, intervention and assistive technology innovation. For over 75 years, we have been driven by our founders' vision of a future where nothing is impossible for babies, children, teenagers and adults living with Cerebral Palsy.
Our research and innovation inform our world-class services, which include early childhood intervention, therapy, health and wellbeing, sports, assistive technology, independence skill building, supported accommodation and employment services.
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