Client Service Officer | Homes NSW | Southern NSW Housing ServicesClient Service OfficerHOMES NSW | Housing and Homelessness | Southern NSW Housing Services Location: Queanbeyan and GoulburnEmployment – OngoingClerk Grade 2/4, Base Salary range $74,803pa - $86,593pa plus superannuation & annual leave loading and other fringe benefits, opportunities for learning, development, and internal career progressionYour role Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.
As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service.
You will be passionate about making a difference and delivering innovative solutions for people in social housing, people experiencing homelessness or at risk of becoming homeless.
You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.
What you'll do You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
Tenancy Team: Visiting Tenants in their homes on a regular scheduled basis.Working with tenants to resolve arrears and/or property care concerns.Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.Working with clients at the counter or over the phone.Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures.Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW.Using a range of technologies including iPad, online phone system, and online forms.Access & Demand Team:Work directly with clients and their advocates to provide advice and assistance on housing options, processing and assessment of applications and enquiries based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.Rostered shifts working with clients at the counter or over the phone.Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).Using a range of technologies including iPad, online phone system, and online forms.Supporting outreach services in local communities and homelessness initiatives.This is a highly valued role within our agency.
There will be something new to accomplish every day working with a range of social housing tenants and applicants and their advocates in a solution-focused environment.
What we're looking for Essential RequirementsPossession of a minimum Provisional 2 NSW Driver's Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients' homes).You are an Australian citizen or permanent resident or have the respective right to work Visa in Australia.In addition to meeting the essential requirements, the successful candidate will have the following:
Ability to work independently and manage your own work, including working both independently and within a team environment.Ability to establish and maintain relationships with internal and external stakeholders.A commitment to a culture of teamwork, excellence, and continuous improvement.Client service skills with an empathic approach to clients.A strong commitment to customer service.If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer We offer a variety of benefits, including:
A challenging and rewarding career.Flexible, autonomous work environment.Competitive pay and conditions.Training and development opportunities to build and maintain capabilities.Health & Wellbeing and Employee Assistance Programs.Want more information?
Visit our website to see more information on Working for us.
We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to the relevant contacts listed.
Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience, and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.
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