PERMANENT FULL TIME, FLEXIBLE WORK OPTIONSAbout Evolve FMEvolve FM Pty Ltd is the first Indigenous property and facilities management outsourcing company in Australia. We aim to partner with, and foster, Indigenous enterprise, by hiring and supporting Indigenous Australians and businesses. Evolve FM operates in the Commercial Real Estate sector and has the backing of two industry leading organisations in Pacific Services Group Holdings and Jones Lang LaSalle (JLL). We deliver for our clients with best-in-class property and facilities management services.BenefitsAt Evolve FM we offer more than rewarding, challenging careers. We have an inclusive, flexible supportive culture and are genuinely committed to hiring and supporting Indigenous Australians and businesses. Through encouraging growth, development and engagement in the Facilities Management (FM) sector, and more broadly, across the community, our vision is to maximise outcomes for Indigenous Australians. We are a multi-award-winning Supply Nation Registered Supplier, and we are always looking for great people to join our team!About Our OpportunitiesReporting to the Executive Director, Operations, the Client Relationship Manager is a member of the Evolve FM Leadership Team and is accountable for setting and achieving operational objectives for their team in their area of responsibility, which ultimately contributes to the overall organisational strategy execution.Key Responsibilities Will IncludeDeveloping and maintaining client relationships and ensuring exceptional service delivery meets expectations.Data delivery to organisational performance reports.Achievement of KPI's and benchmarks for area of accountability.Ensuring best practice, cost and value for money efficiencies through assuring and improving processes.Program/ Project Management for initiatives in area of responsibility.Management accountabilities and high performance of team.Setting and delivering the annual operational plan for area of responsibility, derived from the organisational strategic objectives.About YouWe are looking for motivated self-starters with a proven track record of successfully delivering best practice and quality to the organisation, your team and clients, who thrive on building relationships and providing service excellence.SkillsProactive with a keen eye for detail and the ability to balance multiple priorities, while possessing a can-do attitude; ideal candidates have the following skills and experience:Proven experience in a senior account management/client relationship leadership role within commercial property leasing/facilities/project management sector or a transferable industry.Technical comprehension and experience with performance-based service contracts and vendor management.Knowledge of work health and safety requirements.Proven experience in developing operational plans that contribute to meeting an organisation's strategic objectives.Track record of excellent stakeholder engagement, with a strong client focus, and dealing with people with different skill sets and responsibilities.Strategic thinking, strong financial acumen and highly developed analytical, communication and negotiation skills.Experience fostering a culture of inclusion and high performance.This role is full time, located in Canberra; however, flexible work options including some days working from home are available.Aboriginal and Torres Strait Islander applicants are very welcome and encouraged.If you meet the above criteria and you're interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!Simply complete the application process by clicking the "Apply Now" button and we'll be in touch.
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