Company Description Our Client is a leading non-custodial cryptocurrency exchange committed to reshaping digital finance through innovative and secure solutions.
Role Overview The Client Onboarding Manager will serve as a critical link between the company and its clients, ensuring seamless onboarding experiences. The role involves direct interaction with new clients, troubleshooting onboarding issues, and delivering excellent customer satisfaction.
Key Responsibilities Lead the onboarding process for new clients, ensuring all technical and compliance requirements are met. Serve as the primary liaison between clients and internal teams during onboarding. Educate clients about the platform's features and functionality to enhance usability. Collaborate with sales and technical teams to address client-specific needs. Develop onboarding materials, including tutorials, FAQs, and guides. Continuously refine onboarding workflows for efficiency and effectiveness. Qualifications Prior experience in client onboarding, customer success, or account management within the cryptocurrency or financial sectors. Excellent communication, problem-solving, and organizational skills. Familiarity with trading platforms and blockchain technologies is an advantage. Strong ability to manage multiple client accounts and priorities simultaneously. A customer-centric mindset with high emotional intelligence. Compensation & Benefits Competitive salary with comprehensive benefits, including parking, health insurance, and superannuation. Opportunities for professional growth and development. Join the Team
Step into a role that puts you at the forefront of client engagement in the exciting world of cryptocurrency. Join a forward-thinking company that values innovation, collaboration, and exceptional client experiences.
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