Title: Client Experience Co-ordinator
Location: Melbourne, Australia
About us ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcare workers. The business is made up of three recognised healthcare recruitment brands who sit underneath the ICG Medical arm. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, Japan, and the USA with more office openings on the horizon.
Purpose The purpose of the Client Experience Co-ordinator (AUS Home Care) at ICG Medical is to oversee the overall client experience of clients, support co-ordinators and brokered clients. This includes the implementation of new clients acquired by the business development team as well as the development of new opportunities within current relationships.
The objectives of this role include: Engagement with clients to clearly understand needs and develop delivery strategies per client. Client-facing relationship management and service delivery. Structured implementation of new clients. Participation in the pursuit of new clients as required. Partner with specialist departments to ensure high quality and accurate delivery. Be open and communicate opportunities and challenges relating specifically to client, candidate, and employee performance. Collaborate and partner with shared services departments to drive client experience improvement. Represent Greenstaff Medical (ICG Medical) in a positive and professional manner both internally and externally. Job Description The Client Experience Co-ordinator is primarily focused on key areas namely Client Relationship and Opportunity Development and Service Delivery.
Client Relationship and Opportunity Development Develop a client meeting/interaction schedule, including formal review meetings where required. Client-facing relationship management - develop strong multi-level relationships with clients. Understand client requirements and identify opportunities to enhance current service delivery. Management of Client Expectations. Communication of client requirements to key stakeholders. Communication of client implementation plans to key stakeholders. Contribution to team hours booked and GP targets. Report back on client activity, GP and client performance. Service Delivery Drive the structured and professional implementation of new clients. Drive the structured and professional management of key existing clients. Overall responsibility to ensure client engagement/introduction of key stakeholders. Building strong professional relationships with key stakeholders across the departments. Present client requirements to key stakeholders. Present organizational capabilities to clients where appropriate. Job Requirements Understanding of the Home Care and NDIS landscape. Client Relationship management. Structured Planning. Temp/contract agency experience is ideal but not essential. Demonstrate commitment to the ICG values at all times. Adhere to company policy and procedures. Salary Market related + Commission based on target achievement.
Behavioural profile: Driven and motivated by success. Target and goal-orientated. Relationship builder. Hard working. Open and honest. Customer service obsessed. Positive and Professional. Self-starter. Caring. People orientated.
#J-18808-Ljbffr
