Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location: Kingaroy, Australia
Position: Client Care Representative | Clinical Administration | Casual - Kingaroy
Job ID: 155693
Love interacting with people and providing 5-star customer service? Want to make a difference in people's lives? Looking for a role with purpose and potential? We're looking for enthusiastic and hands-on customer service and admin professionals to join our team and provide support at our hearing clinic in Kingaroy, Queensland.
In this diverse client-facing role, you will have the rewarding opportunity to assist our predominantly older clientele with their hearing health, delivering exceptional service with care and compassion. Full training and ongoing support will be provided.
Work Schedule: Casual team member to provide support Monday to Friday, from 8:30 am to 4:30 pm. Flexibility and a customer-first mindset are essential, as you'll be stepping in wherever help is needed most.
What will you be doing? Welcoming our clients and managing their experience for optimal outcomesScheduling and confirming appointments for our clientsProviding administrative support to our Clinicians (Audiologists / Audiometrists)Efficiently managing the day-to-day operations of our clinicsLearning and competently using a range of software and applicationsWhat do you need to be successful in this role? A passion for delivering an amazing client experienceGreat communication and active listening skillsResilience, self-motivation, and lots of energyExcellent organisational and time management skillsAbility to work autonomously and effectively within a teamFocus on results and the best possible outcomes for both our clinic and our clientsIntermediate computer skillsAn interest in learning about features and basic repair/maintenance of hearing aidsPrior experience in customer service/adminWhat's in it for you? Competitive hourly rateSalary packaging optionsAccess to discounts from over 500 retailers across Australia via our Employee Enrichment HubOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the LinkedIn Learning PlatformOpportunity to grow and develop in your role and beyondA values-driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaningSounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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