In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location: Benowa, Australia
Client Care Representative - BenowaWe are looking for a talented, enthusiastic, and dedicated Client Care Representative to join our clinic located in Benowa.
This is a permanent full-time role, 5 days per week from Monday-Friday. Hours of work will be between 8:30am - 5:00pm. Who are we? Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing? As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clientsGreeting clients at the clinic and updating client recordsAssisting with client and doctor enquiriesAnswering clinic phone calls and emailsProviding basic troubleshooting and servicing for hearing devicesAccurate billing of appointmentsOther general office dutiesWhat do you need to be successful in this role? A passion for delivering an amazing client experienceExcellent verbal and written communication skills and lots of patienceDemonstrated experience working within a team environmentDemonstrated judgement and advanced skills in the delivery of administrative servicesExcellent problem solving skillsWillingness to travel to cover sick leave and annual leave at our other Gold Coast clinics from time to time.Why work with us? Competitive remuneration packageSalary packaging optionsPaid parental leaveGenerous employee discounts on Sonova Products for yourself and your familyOngoing training and support to help you grow and excel in your careerAccess to discounts from over 500 retailers across Australia via our Employee Enrichment HubOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the LinkedIn Learning PlatformA values driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaningSounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
For questions, please reach out to us at
Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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