We are seeking an experienced, part time Client Care Administrator who has a love of learning and is passionate about customer service and relationship building to join our interdisciplinary allied health practice. This role is 25 hours per week Monday to Friday in school hours (8:50am - 1:50pm or 2:20pm if you would prefer to take a lunch break).If you have a heart for helping kids & families to live enriched, connected lives... If you are looking for a workplace that values your ideas & creativity... If you want great support, flexibility & work/life balance... Then Occumax is for you!Your role will connect you with children and their families as you provide support to them. You will also provide administrative support to our Occupational Therapists, Psychologist, Social Worker, and Speech Pathologist so that they can deliver quality outcomes to our clients.For over 17 years, Occumax has been helping children and families from Mackay and surrounding communities to discover happiness through connection.Job Tasks & ResponsibilitiesYou will provide administrative support and relationship building with our clients during their interactions with our organisation and with our clinical team, practice manager, and director. This role will include, but is not limited to, the following duties:Acting as reception and first point of contact for clients, visitors, and callers.Appointment scheduling and management.Assisting clinicians with administrative and clinical support tasks.Accounts receivable and assisting with other bookkeeping tasks if required.Maintaining and filing client medical records.Answering and managing phone calls.Maintaining stationary and other clinic supplies.Managing correspondence via email and post.Word processing and data entry.Light cleaning duties.Assisting with clinical projects and creating resources.Supporting clinicians where required with tasks such as setting up therapy rooms and creating resources.Skills & ExperienceEssential Selection CriteriaCurrent National Police Check, Blue Card For Working With Children in QLD, and NDIS Worker Screening Clearance, or ability to acquire these before commencement.Minimum of 2 years full time equivalent experience in an administrative role.Demonstrated ability to communicate effectively with children, parents, health and education professionals, and team members in person, on the telephone, and in written communication.Demonstrated ability to work independently, manage own time to achieve deadlines, and work as an effective team member.Attention to detail and ability to multitask.Ability to learn quickly, show initiative, and problem solve with a positive attitude and growth mindset in a busy work setting.Demonstrated ability to adapt quickly to new processes and system software.High level of computer literacy and ability to learn new software quickly.Desirable Selection CriteriaDemonstrated ability to provide administrative support in an office environment including front desk/reception duties.Experience using Splose or other practice management software to manage client data and appointments.Experience using business management software such as Google Workspace, Slack, Trello, or similar programs to manage business data and processes.Job Benefits & PerksPermanent part-time employment opportunity providing excellent work-life balance and flexibility when needed.Strongly supportive team to nurture you throughout your onboarding journey.Weekly wellbeing/self-care program and excellent team culture.Employee Assistance Program.Professional development budget and paid professional development leave for you to achieve your learning goals.Superannuation paid in addition to the salary range specified for this advertisement.Rewards and recognition program to show our gratitude to you.Questions?Want to know more about this position? Give Damien Brown a call on 0400 331 *** or send him an email at ****** NowIf Occumax sounds like the right place for you, please submit your CV and Cover Letter outlining why you would love to join our team by 5pm Monday 18th November 2024. Please send all applications via Seek.Occumax embraces and values inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ+, and those from culturally and linguistically diverse backgrounds.
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