Primary Details Time Type: Part time Worker Type: Employee Claims System Specialist Location: Open Type: Fixed Term, Part Time Flexible working arrangements with occasional weekend/after-hours work as required The opportunity We currently have an fixed term part time opportunity to join our Claims System Technical Team as a Claims System Specialist. In this role, you will play an integral part in enhancing systems experience for both our users and customers.
The ideal candidate takes pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change, and resilient when facing challenges.
Your new role Provide support and guidance to users across all Claims systems including and other integrated back-end systems
Create, manage and execute system testing including UAT, PVT and Regression.
Manage our Enquiry Inbox by responding to a wide range of requests from the business and/or IT
Review and reconcile Inbound / Outbound Document Management system issues
Initiate and/or participate in workshops to gather requirements to be documented and identify an optimal solution with the Product/Business owner and our development teams
Raise and manage system issues and liaise with user and IT to drive resolutions
Identify and implement process improvements and assist in the development and implementation of assigned projects
About you: General Insurance Claims experience with experience across claims systems
Strong analytical, problem solving and process mapping skills
Time management and organisational skills with a solutions outcome focus
Exceptional negotiation and influencing skills with an agile and critical mindset
Ability to form and maintain stakeholder relationships as well as effective communication skills across a wide range of levels
Ability to work autonomously, show initiative and establish priorities around competing tasks and timeframes
Skills to manage and perform testing under challenging timelines and environments.
About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE's Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******
Application Close Date: 12/07/2024 11:59 PM How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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