Department of Treasury and Finance Job reference: 615657 Location: 5000 - ADELAIDE Job status: Short Term Contract Eligibility: Open to Everyone We are currently seeking applications for Claims Management Officers to join the Insurance Delivery team at The Department of Treasury & Finance.
Remuneration: ASO4 – Salary Range ($76,561 - $80,256 p.a.).
About us At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes.
We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Super SA is a branch within the Department of Treasury and Finance.
Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.
We're dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement.
Our long-term success is largely due to the talent and expertise of our people.
We strive to create an environment that is supportive, safe and secure.
Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.
About the opportunity: The Claims Management Officer works in the Claims team and is responsible for providing a high level of customer service and accurate and timely administrative services to members and stakeholders.
The Claims Management Team is responsible for managing claims for Income Protection payments, Total and Permanent Disablement, Terminal Illness and assessing the release of insurance benefits in the event of a Member passing away, this includes handling Member's enquiries via phone and email, supporting them in their most vulnerable moment in life.
Please note, the Claims Management Officer is not a finance role and applications from candidates with a financial services background and no portfolio management experience will not be considered.
About you We are looking for enthusiastic people with a commitment to service excellence to provide high quality, effective and accurate claims administration services to members and Government Agencies.
To be successful, you must address the selection criteria below in a cover letter: Knowledge of insurance claims and/or insurance underwriting administration.
Proven experience in handling difficult situations in a calm, positive and objective manner.
Proven analytical and problem solving skills and the ability to develop and implement solutions.
Effective communication and liaison with a diverse range of people at various levels (both orally and in writing) including claimants, medical and legal practitioners.
Knowledge of superannuation and the schemes offered by Superannuation funds.
Proven ability to manage an active and moving portfolio and manage and maintain regular member contact.
What we offer Flexible working options Salary packaging options Discounted gym membership Supportive career development opportunities Employee Assistance Program for you and your family Be Well Program Pool Recruitment Process The Claims Management Officer Temporary Pool will remain active for 12 months and you can apply at any time during this period.
We generally have opportunities to join our team throughout the year and your application will remain in the pool and will be considered for the next available recruitment intake.
Applicants who have not been contacted within 3 months of applying or have been unsuccessful at interview need not reapply.
For a confidential discussion about the role please contact: Anniko Prior or Heliina Hunter Team Leader, Claims Email: Application Instructions: To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability.
Applicants are to include the name and contact details of two referees, one being current or most recent.
The Pre-Employment Declaration must be completed and submitted with your application.
Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.
If you have any support or access requirements, we encourage you to advise us if invited to interview.
Applications close: 31/08/2025 11:45 PM #J-18808-Ljbffr
