Concierge Operation
Assist guests with all inquiries, both hotel and non-hotel related.
Attend shift briefings to ensure hotel activities and operational requirements are known.
Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel's operating standards.
Consult Log Book for information/requests left by outgoing shift.
Manage guests' mails, messages, courier services and parcel postage as requested by guests.
Maintain order and security of guests' keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
Receive telephone calls and take messages for guests who are out.
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
Be fully conversant with hotel fire & life safety/emergency procedures.
Attend all briefings, meetings and trainings as assigned by management.
Report for duty on time wearing clean and complete uniform at all times.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.
Qualifications
Good communication and customer contact skills.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Must be well-presented and professionally groomed at all times.
Diploma in Tourism / Hospitality Management.
Minimum 5 years of relevant experience.
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
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