Casual Front Office Administrator - Kiama

Casual Front Office Administrator - KIAMABIG4 Easts Beach Holiday Park at Kiama has been delivering memorable holiday experiences to our guests for over 85 years. We are currently seeking an enthusiastic and dedicated professional who will assist in providing exceptional customer service to our guests at our busy 500 site holiday park.Requirements of the role include:Ability to have flexibility with work days and hours - will work weekdays, weekends, school holidays and public holidaysNumber of Shifts per week will vary - 8-16 hours (mid year) up to 32 hours (Sept - Apr) per weekAbility to start as early as 7am or finish as late as 10pmExperience within a front office environment is essentialComputer and Microsoft Office experienceDrivers LicencePersonal attributes for the role include:A natural ability and passion to deliver exceptional customer serviceHigh level of attention to detailFriendly, pragmatic team player with high level of initiativeLoves a challenge and can work in a fast-paced environment with proven ability to balance the two activities of customer service and completing set tasksReliability a mustAbility to work under pressure and unsupervisedDuties and Responsibilities:Provide a memorable holiday experience for our guestsProvide prompt and friendly customer service when taking bookings, during check in or check out and when addressing guest requests or complaintsUse Newbook reservation system to process all reservationsMaintain accurate guest accountsPerform all routine front office dutiesFollow company and department policies and proceduresCommunicate and coordinate with various departments such as Grounds, Housekeeping and CafeWe are a smoke-free workplace.If you feel that you are the right person for this position please apply through Seek.
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