Casphone | Ict Customer Support Officer

ICT Customer Support Officer Permanent, Full-time position Work hours: 38 hours per week Salary: $73,150 to $80,000 per year plus superannuation Casphone Kingaroy is looking for a qualified ICT Customer Support Officer to join our team.
We are looking for a self-motivated, English speaking, articulate person to fill this role.
Job Duties: Determining software and hardware requirements to provide solutions to problems.
Responding to inquiries about software and hardware issues.
Adapting existing programs to meet users' requirements.
Installing and downloading appropriate software.
Ensuring efficient use of applications and equipment.
Implementing computer networks.
Designing and maintaining websites.
Repairing and replacing peripheral equipment such as terminals, printers, and modems.
May work in a call centre.
Skills and Experience Required: Diploma or bachelor's degree in information technology, Computer Science, or related field.
Proven experience in a similar ICT customer support role.
Strong technical aptitude and troubleshooting skills.
Minimum of 2 years' work experience as an ICT Customer Support Officer or similar role.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
Experience with ICT systems, including hardware, software, and networking technologies.
Customer-focused mindset with a commitment to delivering high-quality service.
Work Authorisation: Australia (Required) Work Location: In person Application Deadline: 14/01/2025 Expected Start Date: 12/01/2025 Interested applicants please apply; only suitable candidates will be interviewed.
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