Permanent, Full-Time Role - Working within our Mackay officesCompetitive salary + Salary Packaging and 17.5% Leave LoadingUse your sales and customer service skills to change people's lives!Mylestones supports thousands of people with a disability reach their potential and find a job they love.We are seeking applications for a Caseload Contract Officer position to work in our Mackay location.Successful applicants will possess strong administrative skills in retrieving and maintaining documentation along with strong interpersonal skills to develop excellent relationships with clients and stakeholders.In this role, you will be negotiating job plans, scheduling client appointments and monitoring action plans, whilst completing accurate documentation of progress notes and outcome claim forms.You will need to share our passion for what we do in this KPI driven environment!As an established values-based organisation, we are committed to high quality outcomes for our clients. It is a great time to join us!Responsibilities include:Assist in administrative responsibilities to meet contractual and legislative needsEnsure documentation and compliance for Disability Employment Services (DES) contracts are achievedReview program targets on a quarterly basisMaintain knowledge of current DES guidelines and proceduresEnsure evidence for claims are commented and submittedMaintain evidence of mutual obligation requirements from clientsAble to work independently and in a team environmentBe committed to our value and helping others succeedSelection criteria includes:Demonstrated administration and systems reporting experience'Can do' attitude and ability to thrive in a dynamic fun environment!Strong communication and interpersonal skillsAbility to consult, negotiate and problem solveExperience working with KPI'sAbility to build key partnerships with internal and external stakeholdersA valid C class driving licenseBlue card and NDIS Worker Screening Clearance to start (we can help)Please review the attached position description for a full list of responsibilities and selection criteria.Applications to close by Tuesday 2nd of July, unless filled prior...thanks!CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.
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