Company Details:
Oak Home Care is a well-established service provider in the aged care services space.
We continue to expand our services as we grow.
We cater to Aged-Care clients with home care packages.
Our programs aim to provide high-quality services to enhance people's lifestyles through a Person-Centred, Active Support approach using every available daily opportunity to promote people's lives.
We pride ourselves on our reputation for delivering service excellence.
Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of our clients, their families, and the community.
About the opportunity:
The aim of an Aged-Care Case Manager is to manage services provided to Aged Care clients which will support and maintain their ability to live independently in their own homes.
The role is performed in a competitive market environment where customer satisfaction with service quality and outcomes is essential for customer retention and attraction, and business sustainability.
The case manager's role is to coordinate: Informal supports e.g.
connecting with family, friends, and other community groups or networks.
Mainstream supports e.g.
working with other sectors that have a responsibility to support Aged Care clients e.g.
Health (hospitals); housing; and justice.
Funded supports e.g.
the services funded through a client's Home Care Package.
Responsibilities include:
Working equitably with clients with respect to everyone's right to dignity, privacy, independence, and respect.
Supporting clients to implement their Home Care Package to maximise the value for money they receive from their supports.
Achieving targets as identified by the Aged Care Manager, in line with the strategic business plan and guidelines as set out by the Aged Care Quality and Safety Commission.
Developing trusting, positive, and professional relationships with clients and service providers.
Meeting with potential clients and their families to understand their goals and needs.
Producing vigorous and personalised care plans.
Meeting existing clients once a quarter and conducting more frequent phone calls to ensure that high-quality care is being provided and determine whether any changes or additional services are required.
Qualifications & Experience:
Diploma of Nursing (Minimum Requirement) Aged Care/ Community Services/ Case Management-related qualification (Desirable ) At least 6 months experience in Aged Care (Desirable ) Police Check Current Driver's license.
Knowledge & experience:
Ability to use a range of computer software applications relevant to this role (MS Office, Client Management Software and more).
Proven ability to work under broad direction.
Well-developed analytical, research, and conceptual skills.
Wide range of experience in developmental programming and service coordination.
Experience in the development of Individual Program Plans.
A clear understanding of Goal and Objective setting in relation to identified client needs.
Experience in identifying, developing, and evaluating communication matters.
Experience in dealing and communicating with people with a range of conditions.
Knowledge of general Policies, Practices, and Procedures, particularly as they relate to communication.
Good problem-solving skills.
Sound interpersonal skills with the ability to communicate with management, employees, and external participants/customers.
Sound time management and organisational skills.
Well-developed report and general writing skills.
Confidence and capability in managing Home Care Packages, including budgets.
Have a strong understanding and knowledge about the Australian Aged Care standards, community home care, and Home Care Packages.
How to apply:
If you think this sounds like you, we'd love to hear from you.
Here's what to do next: You can email your resume to
or contact us on 0492 868 420.
Or you can simply click on the Apply button and then send us your resume.
*Please note that if you haven't heard from us, please accept that your application, at this time, has been unsuccessful.
Job Types: Subcontract, Casual
Pay: $35.00 – $40.00 per hour
Expected hours: 10 – 20 per week
Work Days:
Monday to Friday Ability to commute/relocate:
Bundaberg QLD: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Would you be willing to travel between Bundaberg and Gin Gin during shifts?
Education:
Diploma (Required) Experience:
Case management: 1 year (Preferred) Licence/Certification:
Driver Licence (Required) Work Authorisation:
Australia (Required) #J-18808-Ljbffr