Address suite 3/596 North Rd, Ormond VIC 3204, Australia
Job Description
We are a leading global brand Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.
About the role: The Care Management Team Leader will be a senior member of the Home Instead Melbourne Inner South and Bayside Team. The role will be responsible for successfully directing and coordinating all activities associated with care management. The role will provide leadership and effective management of the Care Management Team, compliance and clinical governance requirements, and overall client experience including the delivery of quality client care services. The role is full time, 5 days per week.
Why join us?
• Supportive team environment with ongoing learning and development.
• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• Access to a wealth of industry-based knowledge, experience and resources aimed at achieving success.
• Onsite Parking.
Key Responsibilities:
• Represent the business as a professional leader in the aged care sector, and as an advocate of our brand and business model within the local community.
• Provide leadership to the team of Care Managers to support and continually ensure that client care servicers are of a consistently high standard.
• Provide regular performance management and day to day coaching and mentoring to Care Managers, chairing regular team meetings and managing any matters within the team.
• Collaborate with and manage the Care Management team to develop, review and achieve the monthly, quarterly and annual priorities and goals.
• Maintain accurate client records in the RMS, My Aged Care and the Aged Care Provider portal, including new clients, discharges and assistance with monthly claiming.
• Prepare monthly performance reports to the Business Operations Manager and provide regular information feedback.
• Conduct Care Plan and Approved Service Provider audits.
• Identify improvement opportunities to enhance the effectiveness and efficiency of services.
• Review and sign-off on Care Plans, ensuring that clinical needs are recorded, management plans in place and changing medical needs are recorded and appropriately responded to.
• Project and manage the implementation of required processes and standards to meet industry and legal requirements under the Aged Care Quality Standards.
Qualifications & Experience:
• Registered Nurse with a bachelor's degree in nursing with AHPRA registration.
• Experience leading teams and supervising team members.
• A good understanding of the Aged Care Service System and Home Care Packages
• Highly efficient and organised with proven time management skills.
• Excellent written and verbal communication, problem solving skills and negotiation skills.
• Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
• Must possess a valid driver's license.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
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