Company DescriptionRaffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and DescriptionFront Office OperationHas full awareness, manages and supervises all tasks of his/her staff.Direct work assignments of supervisory and non-supervisory personnel.Inform other operating departments of matters related to Butler operations, notably to ensure VIP status and other such information to Housekeeping, Engineering, Laundry, Sales, Food & Beverage etcSchedule routine inspections by Assistant Managers of all butler/Front office areas including occupied and non-occupied rooms.Inspect guest rooms and pantries on a regular basis to ensure guest preferences are metAppraise appearance, discipline and efficiency of all staff under direct supervision.Ensure consumption of resident supplies is under control.Monitor and control relevant procedures including lost and found, key control, etcEnsure Butlers deliver the Raffles touch by providing pro-active personalized serviceEnsure tactful up-selling is optimized and hotel products and facilities are utilized to the utmost by all guests.Ensure butlers receive recognition for their efforts in the form of regular feedbackEnsure long-staying/special-attention/occasion-celebrating/repeat guests are taken care of exclusively, paying particular attention to their needs and requestsCo-coordinating with the Engineering Department about their routine maintenance of the equipment.Overall controlling and supervision of the Department.Training and coordination with supporting Departments.Make reports and recommendations when required.Supervise the Front Office/Butler team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.Maintain inter-departmental relationships to ensure seamless customer service.Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried outApprove upgrades and special amenities.Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employeesConduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed informationWork with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:? Plan for future staffing needs and recruit in line with company guidelines? Analyses training needs of Butlers and develop training programmers'? Conduct probation and formal performance appraisals? Coach, counsel, discipline staff and provide constructive feedback to staffAdhere to OH&S policies and procedures and ensure all direct reports do the sameLog security incidents and accidents in accordance with hotel requirementsWork with the Finance and Director of Rooms in the preparation and management of the department's budget and P&L.Team ManagementInterview, select and recruit Front Office employeesIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members' appearance, attitude and degree of professionalismPrepare detailed induction programs for new employeesDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communicationOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelMain Complexity/Critical issues in the JobMaintain highest standards and quality of service in the respective areas of butlerQualificationsDegree in Tourism & Hospitality ManagementMinimum 5 years experience in a similar capacity in a luxury hotel environment with 3 years at an Assistant manager Level. Excellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointAdditional InformationAn opportunity to be with world's preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.#J-18808-Ljbffr
