New Senior Leadership Role
Part time or full time, permanent opportunity
Effective from 1 July: $120-$140K per annum (dependent on experience) + superannuation
Join the Glen Eira Leisure Team!
Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking a passionate individual to help take us to the next level as we prepare for the grand reopening of the Carnegie Memorial Swimming Pool.
About the role
As the Business Services Manager, you will play a pivotal role in driving the success of Glen Eira Leisure (GEL). Your leadership will inspire your teams to achieve excellence, your strategic oversight will align operations with our business objectives, and your commitment to quality will ensure our programs and services remain at the forefront of the industry. Additionally, your ability to engage with customers and resolve issues effectively will uphold our high standards of customer satisfaction.
Key Responsibilities
Team Leadership: Oversee the People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams, fostering a high-performing and collaborative environment.
Strategic Execution: Oversee the execution of the GEL business plan relevant to your teams, ensuring alignment with our strategic goals and contributing to our overall success.
Operational Support: Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management.
Performance Management: Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
Standards Development: Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader.
Audit Compliance: Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance.
Customer Engagement: Manage dispute resolutions and ensure GEL's Customer Service Charter is upheld, providing exceptional service to all stakeholders.
We Are Looking For
A Passionate Professional: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
An Innovative Thinker: Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
A Team Player: Someone who thrives in a collaborative environment and can contribute positively to our team culture.
A Strong Leader: Someone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.
Qualifications and Experience
Demonstrated commitment and adherence to organisational values and behaviours.
Tertiary qualifications in Business or related field OR less formal qualifications with substantial relevant experience.
Previous facility management experience at a senior level.
Outstanding leadership and management skills.
Strong business/commercial acumen.
Experience in the provision of a quality customer service environment.
Experience with service contract management, preparation, and procurement.
Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
Employee Working with Children Check
New National Police Record Check
Health Declaration
Evidence of right to work in Australia.
Closing date: 25 September at 11.55pm
Apply NOW!
All applications must be submitted online by clicking the 'Apply' button. As part of your application, you will need to:
Attach your resume
Attach a cover letter (no more than one page)
For further information or a confidential discussion please contact Peter Tillotson, General Manager - Glen Eira Leisure on 03 9575 7140 or email ******.
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact Grant Lea our Aboriginal Community Officer on T: 03 9524 3608 or E: ******
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