Business Premium Banker
Westpac Banking Corporation, Sydney, Australia
Unique opportunity to join a supportive and collaborative team
Bring your passion for customer service and help us support business growth
Permanent role based in Parramatta
Job Description
As a Business Premium Banker, you will have the unique opportunity to engage directly with business customers, developing a deep understanding of their individual needs, challenges, and aspirations. Through meaningful and needs-based conversations, you will uncover opportunities to tailor financial solutions that align with their specific goals and objectives.
As a Business Premium Banker, you play a pivotal role in shaping financial success. In this dynamic and results-driven position, you will specialize in offering customized financial solutions, with a primary focus on short-term lending products like Business Credit Cards.
More specifically, you will be:
Receiving inbound calls from business owners looking to purchase specific products
Finding opportunities to upsell and cross-sell additional banking products
Helping understand customer's needs, to connect them to suitable business banking products, including business accounts and payment facilities
Responding to customers over email and processing customer information in our systems
Ideally already have experience in lending with a strong growth mindset
To be successful in this role, you'll be required to work across our operating hours Monday to Friday 8:00 AM to 6:00 PM.
What do I need?
We are looking for customer service superstars, who are passionate about connecting customer needs to suitable products and services that benefit them. If you are looking to take your next career step in lending, this would be an ideal role for you. Our ideal candidate will have:
Solid background in customer service and/or sales
Lending experience
Clear communication skills and resilience to take a high number of calls
Strong attention to detail, including written skills
Strong computer literacy, with the ability to learn new systems
What's in it for me?
You'll be working as part of a great team with a can-do culture and a passion for the best customer service around. With good pay and great benefits, you'll be helping Australians and New Zealanders succeed.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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