Business Development Manager
Apply locations: Melbourne CBD VIC Australia
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: JR10636
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.
Why Probe? Probe Group amplifies human capabilities with technological excellence. In a world that has never been more talent competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.
About the Role
We are excited to welcome a dynamic and self-driven Business Development Manager to our Microsourcing division, a pioneer and leading provider of offshore outsourcing services in the Philippines. In this pivotal role, you will engage with both new and existing business clients, presenting them with innovative and flexible offshoring solutions.
Your primary focus will be to fuel business growth by identifying and securing new opportunities, guiding prospects through the sales process, and nurturing long-term client relationships.
Our ideal candidate thrives in a fast-paced environment, embodies an entrepreneurial mindset, and approaches challenges with creativity and determination. You should be a confident communicator, adept at conveying ideas clearly and persuasively in both spoken and written form.
The role offers diversity and the opportunity to put your stamp on the business by growing our presence in the market.
Key Responsibilities:
Sales Pipeline Management: Efficiently manage the sales pipeline by qualifying leads, creating opportunities, and advancing deals. Leverage CRM tools to monitor sales activities and performance metrics.
Client Acquisition: Develop and deliver tailored sales presentations and proposals that address client needs. Skillfully negotiate contracts and close deals to consistently meet or exceed sales quotas.
Client Relationship Management: Establish and nurture strong client relationships through regular communication and exceptional customer service. Proactively identify client needs and opportunities for business expansion.
Team Collaboration: Collaborate closely with cross-functional teams to ensure a smooth client onboarding process and successful service delivery.
Lead Generation: Independently source and secure new business opportunities, driving growth through proactive prospecting.
Sales Target Achievement: Consistently meet and surpass established sales targets and objectives through strategic planning and execution.
Client Engagement: Engage with leads and conduct meetings to explore and develop new business opportunities.
High-Value Negotiation: Skillfully negotiate with and coordinate high-value clients, ensuring mutually beneficial outcomes.
Stakeholder Collaboration: Work collaboratively with key stakeholders to enhance business value and foster growth.
Who are you?
You are a skilled communicator with a talent for building relationships, particularly with C-level executives. With a proven track record in business development or sales, especially in the BPO industry, you are results-driven and committed to exceeding targets. Your analytical abilities and CRM expertise ensure effective challenge-solving and precise client management. While experience in business services or contact centers is a plus, your ability to drive results sets you apart.
Skills & Experience:
Educational Background: Hold a minimum of a bachelor's degree.
Proven Success: Demonstrated track record of success in business development or sales, particularly within the Business Process Outsourcing (BPO) industry.
Communication Excellence: Exceptional communication, negotiation, and interpersonal skills, enabling effective engagement with clients and key stakeholders.
Analytical Acumen: Strong analytical and problem-solving abilities, with the capability to identify and capitalise on business opportunities.
Results-Driven: A results-oriented mindset with a relentless drive to achieve and exceed sales targets.
Adaptability: Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
Technical Proficiency: Proficiency in CRM software and other sales tools for managing customer relationships and tracking progress.
Networking Skills: Extensive network within social and business circles, enhancing outreach and lead generation efforts.
Multitasking & Self-Management: Proven ability to multitask, self-manage, and consistently deliver an outstanding customer experience.
We welcome applications from candidates based in Sydney, Melbourne, or Brisbane.
If you're ready to embrace a challenging role with the opportunity to make a significant impact and expand our market presence, we encourage you to apply.
About Us
Why Join Probe CX?
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