Business and Technical Support Officer (Temporary) Job No:COR1376 Provide administrative and technical support to the Health, Building and Regulatory Services Department Enjoy a rostered day off approximately once every 3 weeks Temporary 12-month Parental Leave About Us City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.
Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.
About the Role This role is a customer centric role and requires managing customer enquiries face to face, via email and over the phone. This role produces, sends, tracks, and records notifications, referrals and letters to residents, businesses and community members. In addition, you will generate regular and adhoc reports, process and track requisitions and invoices, book meetings, create agendas and complete minute taking.
About You We are looking for a team player that has a confident and calm approach when dealing with customer enquiries and difficult customers. In addition, you will be successful if you have a high level of experience in accurately and clearly preparing written communications to customers/members of the public.
In addition, you will also have:
Ability to work effectively with limited direct supervision and be self-motivated. Proven time management and multi-tasking skills with an ability to work in a high volume environment with tight deadlines. Broad range of administration skills and experience. Willingness to learn new skills and participate in business process improvement. Your commencing annual salary will range from $73,527.48 + Superannuation, dependent on your experience and qualifications.
Free shuttle bus between the North Ryde Office and North Ryde Metro Station Commitment to providing opportunities for work/life balance Hybrid work from home and office arrangements available for eligible positions Flexibility regarding start and finish times to suit your lifestyle Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks Long service leave after 5 years, then accrued monthly 18 weeks paid parental leave (for eligible employees) 3 extra grant days at Christmas to ensure you have time to enjoy the holiday Annual performance reviews and Award increases Opportunity to sign up as a fitness passport member Various health & well-being initiatives (i.e. flu vaccinations, etc.) How to apply Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.
Please note you do not need a "password" to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.
Closing Date: Sunday 7 July at 11:30pm
If you would like to know more, please see the position description or contact Anita Leighton on 9952 8294 for a confidential discussion.
City of Ryde is committed to Equal Employment and Child Safety Personal Details * Required field First name * Last name * E-mail * Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
Questions Please indicate your eligibility to work in Australia. *
Permanent Resident None of the above If you answered "None of the above", please provide details of your eligibility to work in Australia. Are you a current or ex-employee of the City of Ryde? * Yes No If you are a current or ex-employee, please provide brief details of your employment. Please describe your experience dealing with customer enquiries and how you go above and beyond to provide excellent customer service. * Describe your communication style and how you tailor it to different stakeholders, including executives, team members, and external contacts. * Please tell us about a process improvement you had made in the past. * How do you stay organised and keep track of multiple projects or tasks simultaneously? * What attracted you to apply for this position? * Council is committed to encouraging a workforce that is bi-lingual and reflective of the Ryde community profile. If you speak a language other than English please provide this information below. EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. What gender do you identify as? Female Male Non-binary Other Prefer not to answer EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you identify as an Aboriginal or Torres Strait Islander? Yes No EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you have a disability? Yes No If you answered "Yes", do you require an adjustment to be made at work?
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