Our Business Banking team provides an outstanding digital experience for our partners and clients. By leveraging innovative technology and collaborative efforts, we aim to reimagine the future of business banking and deliver exceptional customer experiences.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?As a Business Analyst, you will play a key role in transforming business banking for our clients. You will facilitate refinement workshops with various stakeholders to understand client and business requirements in detail. Working closely with the scrum team, Product Owner, stakeholders, and clients, you will refine features and user stories, ensuring they meet the definition of ready within the defined quality framework. Additionally, you will define a range of high quality business and technical process solutions, and articulate client benefits through internal customer experience artefacts.What you offerStrong domain knowledge of the financial services or business banking industry, including technologies and processes across payments, workflow, automation, and authorisation.Proficient in documenting user journey maps in Visio, with the ability to delve into user pain points and behaviours to write clear and concise user stories.Experience in LEAN process design and a deep appreciation for Human Centred Design, along with skill in documenting process maps.Agile mindset with a commitment to continuous improvement, demonstrated through proven experience.Strong analytical, problem-solving, and critical thinking abilities, with well-structured written and verbal communication skills.Proficiency in complex SQL scripting.We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business, or investing to manage wealth.Our commitment to diversity, equity and inclusionWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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