TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centres in Australia and the Philippines.
We're a purpose-driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.
Who You'll Work With As a Sales & Service Consultant for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.
This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NRMA. It's an excellent entry-level opportunity with continued support and development.
What You'll Be Doing Answering inbound calls from customers looking to discuss NRMA's available policies and offers. On-call exploration of the customer's services, making sure that we have as much information as possible to provide the most relevant and tailored solutions. Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA). Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry. Be flexible with hours to ensure we're available when our customers need us. Why You'll Love Working with Us Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships and more.
Career Growth: Receive ongoing professional development, career progression, and 9 weeks fully paid comprehensive training to set you up for success.
Rosters Available: Start off with a 9-week training period working Monday - Friday within regular business hours before moving into a Monday - Saturday 7am – 6pm schedule.
Diverse Workplace: Join a workplace that values Diversity! Here at TSA, we value individuals from all races, gender, ethnicities, ability and more!
What Makes You Perfect for This Role Must be based in Perth. Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation. Strong computer literacy and multi-tasking abilities. Self-motivation and a desire to push yourself to new heights. Openness to learning new skills, implementing them, and celebrating your successes. Resilience and the ability to perform at your best. A solution-oriented mindset, always ready to solve problems. A fixed internet connection and a suitable work-from-home setup. The base salary for this role is $55,000 + Super, with the opportunity to earn incentives based on performance.
If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you! We will have groups starting as early as August so submit your application and our recruitment team will be in touch soon!
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