About the Role As a NinjaOne Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.
This Solutions Engineer will focus on the Japan region, and is required to be fluent in English and Japanese.
Location – Hybrid, remote in Sydney, Australia
What You'll be Doing Prepare and deliver technical presentations that explain our products or services to customers and prospects Guide our customers through the implementation of the NinjaOne solution Work closely with our sales teams to understand customer requirements and provide sales support Partner with our account management department to meet the needs of our existing customer Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities Take initiative and provide prompt, accurate follow-up to tickets and support calls Troubleshoot Windows Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases Share knowledge of issues and corresponding resolutions or workarounds with partner teams, including the creation of new knowledge base articles / solutions and procedures Actively participate in the design of our consulting processes About You 2+ Years' experience as a Sales Engineer Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux / Mac You exercise sound judgment and prioritize based on customer impact As a lifelong learner you are adaptable to new technologies and embrace change Polished verbal and written communication skills that deliver messages with a customer-first mindset You skillfully build and maintain relationships, both in-person and virtually You can work independently and with a team in a global environment Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures You are highly organized Driven and self-motivated; you set the pace for yourself and others around you Customers, clients, and teammates see you as a problem solver that brings all the details to the solution Bachelor's degree preferred, but not required Fluency in English and Japanese required About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
LI-Remote
LI-Hybrid
BI-Hybrid
LI-SC1
J-18808-Ljbffr
#J-18808-Ljbffr