Builder / Supervisor

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Position Description
Private and Confidential
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About Us:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, community transport, home modification and maintenance, and clinical
services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,
providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.
Our Beliefs:
• We believe in the enduring value and dignity of the individual.
• We believe in the power of kindness.
• We believe connection to home and community plays an important role in wellbeing.
• We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other.
Our Purpose:
• We inspire possibility by giving people access to support in their chosen community.Our Mission:
• We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.Our Values:
• Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
• Respect: We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity.
• Cooperation: We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation.
• Empowerment: We encourage and support individuals and communities to realise their full potential.
• Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.
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The Position
Position title: Builder / Supervisor
Job Type: Manager
Reports to: Business Manager, Home Modifications & Maintenance
Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter's goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
SERVICE DESCRIPTION
In Home Services support people in regional communities across NSW, Victoria, and Queensland to live better lives.We empower and support people to lead a happy and independent life, in the comfort of their own home.The Division's main objectives are:
• To provide safe, professional, person-centred care and support services tailored to individual needs with
strong focus on our customers.
• To perform excellent customer service and care duties in line with funding and mandatory industry
requirements safely in customers' homes.
Be an employer of choice creating a safe supportive work environment with career development
opportunities within the In Home Supports Team and wider LiveBetter Teams.
POSITION DESCRIPTION
The LiveBetter Home Modification and Maintenance (HMM) team specialises in home modifications, maintenance,
adjustments, and advice on building related matters to assist individuals who are frail aged or living with a disability,
or their carers. HMM team also provide commercial services to a targeted clientele who are not eligible for
government subsidised services but still require experienced advice and work performed.
The Builder/Supervisor is required to provide services within the designated geographic area for the supply and
installation of minor modifications. This will include providing advice to customers and Occupational Therapists
where needed, attending home visits for major modifications, carrying out modifications and providing quotes
where needed. The Builder/Supervisor will also be required to source and supervise sub-contractors to support the
completion of major modifications with a view to obtain quality, effective and cost-efficient modifications.
RELATIONSHIPS
• Reporting to the Business Manager, Home Modifications and Maintenance.
• Working closely with all Senior Leadership Team, managers, and staff.
• Building and maintaining relationships with all external stakeholders.
MANDATORY QUALIFICATIONS AND EXPERIENCE
• Minimum Certificate IV in Building & Construction
• Current Builders license
• Current White Card
• Hold a current Qualified supervisor certificate or be willing to obtain
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• Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with
responsibilities of the role
• Current First Aid and CPR Certificates
• Completion of NDIS Worker Orientation Module 'Quality, Safety and You'
SKILLS, KNOWLEDGE, AND ABILITIES
• Demonstrated experience managing building sites, including the supervision of other trades on site.
• Proven ability to meet deadlines and complete work to required quality standards.
• Ability to work unsupervised.
• Sound communication and interpersonal skills
• Previous experience working as part of a team.
• Previous experience working within the disability standards, including experience working with frail aged and
people with a disability.
DUTIES AND RESPONSIBILITIES
• Prioritise, schedule and complete work as required by the customer.
• Supervise and perform work associated with major modifications alongside relevant tradespeople.
• Complete work for minor modifications.
• Quote relevant work.
• Prepare documentation, including job sheets and purchase orders, and submit to the Orange office in line
with LiveBetter procedures
• Ensure building works are conducted in accordance with Australian Building Standards including the Building
Code of Australia and other statutory requirements.
• Ensure records and other required documentation is completed in accordance with LiveBetter requirements.
• Be responsible for the care and maintenance of LiveBetter equipment.
• Order, purchase, and conduct stocktake of materials as required.
• Supervise and coordinate sub-contractors as necessary.
• Follow all policies, procedures and Safe Work Method Statements and use all equipment and substances
according to relevant legislation.
• Ensure all customers are treated with respect and dignity.
• Respect the privacy and confidentiality of customers in accordance with privacy legislation and LiveBetter Policies and Procedures
• Assist LiveBetter in achieving service and business excellence by supporting and participating in a culture of continuous improvement and best practice.
RISKManagers of LiveBetter are responsible for incorporating risk and opportunity management into their standard
1. Understanding LiveBetter's risk and opportunity management principles and foster a risk aware culture
within their areas of responsibility.
2. Identifying and determining appropriate actions to address risks within their area of responsibility in
accordance with LiveBetter policies and procedures.
3. Documenting their risk and opportunity management processes by developing and maintaining a register
of risks
4. Upward reporting of significant emerging or residual risks.
5. Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction,
professional development, and performance management processes for all staff within their area of
responsibility.
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HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES
All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role.Staff are also expected to assist LiveBetter in our commitment to being a Child Safe Organisation.
NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK
The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a
Working with Children's Check.
PRE-EMPLOYMENT MEDICAL ASSESSMENTThe position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.
DIVERSITYWe are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of
talented people to better serve our customers and improve business results.
PRIVACY NOTIFICATION
We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.
INFORMATION SECURITY COMPETENCIES
We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.
REMUNERATION
An appropriate remuneration package in line with the skills and experience of the successful candidate will be
negotiated. Salary packaging opportunities are available.
CAPABILITY FRAMEWORKThe position of Builder / Supervisor has been assessed as a People Manager 5 (PM5) role, with the following capability and behavioural expectations:
Capability Demonstration Behavioural Expectations
Displayawareness ofself and others.
encourages others to act with integrity.• Understands self and shows respect byrecognising personal impact on others.
• Reflects on own performance and has thecourage to respond positively tofeedback.
• Keeps control of own emotions and seeks to understand others before responding.• Shows genuine empathy and respect; adapts well to change and stays calm under pressure.• Demonstrates integrity by taking responsibility for their words and actions.
Cultivatesproductiverelationships.
• Leverages internal and externalrelationships to deliver quality outcomes.
• Consults, collaborates, and influencesauthentically.
• Balances the needs of multiplestakeholders while respecting differentviewpoints.
• Earns trust by being authentic.• Demonstrates respect for each colleague, partner, and/or stakeholder by recognising the benefits of diverse ideas and approaches.
Drives Results
• Takes responsibility for work quality andtimeliness of results.
• Sets high standards for customer service,
best practice, and continuousimprovement.
• Navigates complex and changingcircumstances to achieve results.
• Establishes clear, measurable goals for the team and/or individual.• Clarifies responsibilities and builds ownership by regularly monitoring team and/or individual progress.• Sets high standards for operating ethically and efficiently and takes early corrective action when required.
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Capability Demonstration Behavioural Expectations
DevelopsPeople andCulture
• Builds an inclusive workplace whichbrings people together.
• Creates the environment forcollaboration, high performance, andproductivity.
address business needs and supportindividual growth.• Provides each staff member with guidance, development opportunities, and feedback which drives high performance.• Demonstrates courage to address workplace behaviours which conflict with our beliefs and values.• Communicates the benefits of a diverse and inclusive workplace.
OperatesStrategically
• Champions and supports change, reform,and innovative future thinking.
• Develops plans and prioritises work tomeet strategic objectives.
• Communicates the strategy andcoordinates effort to deliver on strategicobjectives.
• Ensures the team and/or individual understands the strategy and how it addresses future challenges.• In collaboration with team members, sets performance objectives which show how each staff member contributes to the strategy.
Technology andInformationManagement
Adopts appropriate technologies andmanages data and information to enablebusiness and customer outcomes.
• Uses available technology and systems appropriately and guides staff to make the best use of technology.• Supervises and trains staff to ensure they record, protect, and manage information and data in the right systems.• Supports staff to use technology to innovate and continuously improve how we work.
Finance andResourceManagement
Applies responsible financial and resourcemanagement to achieve value for moneyand support financial sustainability.
• Applies policy and procedures and monitors their application to ensure compliance with finance and resource management requirements.• Contributes to efficient and effective management of financial and other resources to achieve organisational goals.• Maintains accurate operational information and data which will contribute to budgeting, reporting, and forecasting.
AssetManagement
Creates, allocates, maintains, and retiresassets appropriately and responsibly tooptimise effectiveness and efficiency.
• Supervises and supports the responsible use of assets in line with policy and procedures.• Maintains accurate information and data which contributes to efficient and effective management of assets.• Identifies asset management risks and improvement opportunities and matters for escalation.
RiskManagement,Safety, andCompliance
Applies risk management processes tomitigate risk and proactively manage safetyand compliance obligations.
• Complies with relevant legislation, policies, and procedures.• Supervises and supports staff to act in an ethical, professional, and safe way in accordance with policies and procedures. Addresses and corrects all reported incidents or breaches of policies and procedures.
Procurementand ContractManagement
Applies procurement processes to ensurevalue for money through effectivepurchasing and contract performance.
• Complies with procurement and contract related policies and procedures. Supervises and guides staff to ensure they comply with policies and procedures.• Seeks staff feedback to identify risk and improvement opportunities or matters for escalation.• Contributes to the identification of business requirements, deliverables, and expectations of suppliers.
ProjectManagement
Applies effective governance, planning, andcoordination to project management toachieve organisational goals.
• Delivers tasks in line with agreed project schedules, checks progress and seeks help to ensure project milestones are met.• Prepares accurate project documentation and reports proactively on time, scope, budget, quality, impacts and changes.
ChangeManagement
and communication to change managementprocesses to support quality outcomes.• Integrates organisational changes and improvements into work processes and practices.• Supervises and supports change and continuous improvement and explains the purpose and benefits of change and implications for the team. Supports staff to identify ways to innovate and improve.• Shares information relating to changes in the workplace with staff in a timely manner.
ManagesEffectively(PeopleManagement)
Applies effective workforce planning andperformance management to optimiseworkforce productivity and capability.
• Applies effective workforce planning to ensure the availability and allocation of capable resources so service commitments and deadlines are met.• Provides and documents feedback on performance and development to ensure employees have role clarity and deliver on expectations.• Records and addresses poor performance or conduct in a timely and constructive way.• Recognises day-to-day conflict or tensions which need to be addressed, and work towards positive resolution of issues.
Employee Name: Date:
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Signature:
Date Approved: 17 May 2024
Approved by: Tegan Baker, Head of Human Resources
Version: 2 Document Name:

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