Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Where and how you can work This role will be located within our Geelong branch.
Job DescriptionThe RoleIn this dynamic role, you'll deliver exceptional customer service, seize opportunities to build strong customer relationships, and inspire a motivated team. Join our team and elevate branch performance while becoming a key player in our community engagements and lead the charge towards success and a lasting impact on our branch's trajectory.
In the role you will: Lead a motivated team and drive sales targets by monitoring performance, providing coaching, and supporting team members in achieving goals.Proactively engage customers to understand their financial needs and offer tailored solutions, fostering long-term relationships based on trust and loyalty.Collaborate with specialists and community stakeholders to deliver comprehensive financial solutions and enhance market position.Support operational efficiency and effectiveness through consistent coaching, performance monitoring, and adherence to organizational strategies.Champion change and innovation by leading through transitions, fostering a culture of creativity, and promoting the Beyond Bank values throughout the team.Demonstrate strong emotional intelligence, openness to feedback, and a commitment to personal and team development.QualificationsAbout you You are an enthusiastic and customer-focused individual who excels at building lasting relationships and driving sales targets. You thrive on supporting your team to achieve their full potential and are passionate about community engagement and innovation in the financial sector. Bring your strong leadership skills, commitment to customer service and operational excellence, and dedication to living our organisational values to make a meaningful impact.
Performance-driven leadership emphasising coaching and development.Expertise in customer relationship management and consumer lending.Knowledge in local business and a willingness to be involved in community development.Proven ability in effective risk management and to guide the strategic direction and growth.Additional InformationSee yourself in our team You will be joining the CX team who are a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.
Why you will love working here If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
And there's even more benefits: A flexible, and diverse working environment.Career development opportunities, training and coaching.Annual paid work-life balance days to boost your annual leave.Community volunteer days to support many community charities across Australia.Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good. By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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