BlueCare Liaison | BlueCare | Community Care Employment Status: Permanent Full TimeLocation: Arundel & Surrounding Areas (remote support to the Gold Coast area)Remuneration: $51.74 p/hr + 11.5 % Super + Not for Profit Salary Packaging + Allowances & Travel Reimbursement (KM's) + Employee discountsMake a meaningful difference with BlueCare. We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.An integral part of our big-hearted BlueCare team, as a BlueCare Liaison Officer you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.What makes a difference for you?With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland's largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.Flexible work arrangements to support work-life balance12 weeks paid parental leave in addition to the government schemeAccess to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefitsA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance programA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving othersCareer development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful differenceYour part in our Blue Care team:The BlueCare Liaison provides leadership, support and guidance onsite and virtually across a Network of local Neighbourhood teams and is responsible for ensuring delivery of quality care, based on assessed clients' needs that enhances and promotes quality of life.Key responsibilities include but are not limited to:Ensuring client care is assessed, planned, implemented, and evaluated in accordance with BlueCare's Tailor-Made Service Model, as well as funding models, taking into consideration each client's physical, social, emotional, spiritual, and clinical needs and encouraging client/client representative participation.Complete regular reviews of clinical care/social and wellbeing services ensuring effective scheduling of client services and maximising package spends.Drive customer experience and customer satisfaction outcomes by acting as the key contact for clients through their BlueCare journey – day to day entry point for service and general and billing enquiries, plan enhancements and changes to funding.Onboarding and offboarding clients, and management of client information in CRM, ensuring up to date details and case notes.Assist with orientation of new staff and ongoing professional development and fostering and driving a high-performance culture and providing great quality of life aligned to the BlueCare values and mission.We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.What makes a difference for us?You'll have demonstrated understanding and sound knowledge of client centred, community-based care service, as well as extensive stakeholder management capabilities and be able to deliver consistently professional and innovative person-centred care.Certificate IV in a Health, Community Service or other relevant discipline or equivalent community sector experience.Able to satisfy the required probity checks by legislation or Blue Care policies.Ability to liaise with clinical and care team to provide coordinated care as per the package.Excellent written and verbal communication skills.BlueCare is proudly part of the UnitingCare Family, we'd love you to be too. Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.Start making a difference today.Diversity & InclusionOur approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Safe workplaceWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
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