Behavioural Advisor , NSW Behavioural Insights Unit, Temporary Opportunity, Grade 7/8
Temporary opportunity for up to 12 months with possibility to become ongoing
In-office requirement - office based in Sydney (McKell)
Are you passionate about improving public services by applying your knowledge of behavioural insights, behavioural science or behavioural economics?
Do you have experience supporting change in service design/delivery or conducting research on human behaviour or customer experience?
The award-winning NSW Behavioural Insights Unit is looking for you!
The NSW Behavioural Insights Unit uses the latest behavioural science research about how people think and act to help NSW Government agencies deliver better services. We work in partnership across government, applying and testing insights, supporting implementation, and growing capability through our relationships. We conduct randomised controlled trials, design impact evaluations, develop new sludge-busting tools, turn data into evidence and champion the voices of customers in co-design. Our work is driven by a commitment to evidence, ethics and empathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visit here .
As part of our team your role is to conduct the research, design and implementation of behavioural interventions and inform advice to Government agencies. You will work in project teams and with government partners to undertake a range of evidence-generating, impact-oriented practices (in research, design, evaluation) that will identify how behavioural insights can improve service outcomes and people's lives.
Although no two days will be the same, you will be responsible for:
Conducting reviews and synthesis of available evidence and identifying opportunities for the application or testing of behavioural insights.
Conducting quantitative or qualitative fieldwork (surveys, interviews, focus groups, observations, user testing, sludge audits) with a diverse range of cohorts and contexts.
Supporting the design of behavioural interventions including helping prepare theories of change, assessing intervention options, reviewing evaluation requirements and enabling codesign with service users, frontline workers and policymakers — you'll be supported to learn and sharpen these skills on the job.
Contributing to effective project planning and delivery by supporting the development of project plans and routines, balancing concurrent tasks and adapting to project challenges.
Learning about and then adhering to rigorous research, design and evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people first.
Bringing interventions and advice to life by creating compelling, share-worthy visualizations, reports or stories that you will present and share with team members, agencies, decision makers, or the public.
Learning from and collaborating with other Data Analysts and Behavioural Advisors in an environment of curiosity and mutual support.
By working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work. In supporting our team you will build your experience as an Advisor who creates and tests novel behavioural interventions, delivers timely results and turns research into real-world impact.
What we need from you:
Review the role description and apply by submitting an up-to-date resume (no more than 5 pages). Your resume should highlight experience relevant to the above role responsibilities and role description, in particular:
Sound understanding of behavioural science and its application to help solve policy or service challenges and improve customer outcomes.
Experience conducting qualitative, quantitative or service user research.
Proficiency supporting change and/or evaluation in service design, customer experience or behavioural interventions.
Experience preparing and presenting persuasive written and verbal advice, including synthesising research, assessing options and communicating your understanding of audience needs.
For any recruitment or role related enquiries, please contact Amber Ellis, Talent Acquisition Advisor via ******.
Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation.
Click here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via ******.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 8th October 2024 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process , please contact our Diversity, Equity and Inclusion team via ****** or 02 9494 8351.
For more information, please visit
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